Managed Services Consultant responsible for supporting and optimizing use of Zendesk products. Collaborating with customers on strategies and ongoing engagement to drive value.
About the role
- Service Management Consultant enhancing service delivery for clients through technology and process improvements. Designing solutions and conducting assessments across various sectors and clients.
Responsibilities
- Designing and developing Service Management organisations covering the context of people, process, technology, and partners.
- Using best practices and standards including ITIL, SIAM, ISO20000, COBIT, TOGAF, Lean, BPMN, and Agile to structure the service delivery processes and fulfil the clients’ requirements.
- Performing audits and maturity assessments of Service Management and other digital capabilities.
- Design and lead workshops either face to face or virtually and conducting assessments across all levels of the client’s business.
- Performing a range of consultative assignments within your sphere of expertise.
- Working with other consultants across FSP to deliver wider digital transformations programmes.
- Working with clients across a range of public and private sector organisations.
Requirements
- Possess a detailed understanding of ITIL v3 and v4
- Passionate about helping customers improve and gain more value from their IT and Digital Technology through improved user experiences and efficiencies
- Practical hands-on experience in leading a Service Management team delivering high quality service offerings
- Good understanding of IT Service Management Toolsets, productivity, and automation tooling
- Preferably a holder of current or previous HMG Security Clearance
- Experience in 'ServiceNow' is preferred
Benefits
- A collaborative and supportive environment in which you can grow and develop your career
- The tools and opportunity to do work you can be proud of
- A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
- Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
- Industry leading coaching and mentoring
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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