About the role

Senior UX Researcher at Freetrade leading qualitative and mixed-method research projects. Collaborating with product, design, and marketing to enhance customer experience and product strategy.

Responsibilities

Lead end-to-end qualitative and mixed-method research projects, including interviews, moderated sessions, concept testing and usability studies
Shape discovery work with Product and Design, helping teams define the right questions and approach
Conduct light quantitative work that supports qualitative findings, such as simple evaluative surveys
Synthesise behavioural insights into clear, actionable recommendations that influence product direction
Develop and maintain research standards, frameworks and ways of working for the wider team
Collaborate with Product, Design, Marketing and Data to ensure research is well-scoped and aligned with business goals
Champion a customer-centric culture across the organisation, ensuring the customer perspective is embedded throughout the product lifecycle
Manage research operations, including planning, recruitment and tooling, to ensure efficient and high-quality delivery
Communicate insights effectively to a range of stakeholders, tailoring depth and format to support fast, confident decision-making

Significant experience in UX Research (+5 years), ideally across consumer-facing digital products
Deep expertise in qualitative methods, with strong synthesis and storytelling skills
Experience with mixed-method approaches, including light surveys to complement qualitative work
Experience working in fast-paced, iterative environments (ideally in financial services or similar)
Experience with tools such as Dovetail, UserTesting or similar
Experience mentoring or guiding peers in research practices
A pragmatic, outcome-focused mindset, able to choose the right level of depth for the question and timeline
Experience shaping or evolving a research practice, including methods, standards and tooling
Confidence partnering closely with senior leadership, product managers and designers to influence discovery, strategy and prioritisation
Strong communication skills, able to make complex insights easy to understand and act upon
Curiosity and empathy: you’re motivated by understanding how people think, feel and behave
Formal education in human–computer interaction, psychology, behavioural science, design or a related field is beneficial, but not required.
Equivalent professional experience in UX Research is fully acceptable.

Competitive salary – carefully benchmarked.
Holidays – 25 days plus UK public holidays. Your birthday off, plus one extra day for every year at Freetrade.
Enhanced pension – We’ll match your contributions up to 5%.
Group Life Insurance – Protect your loved ones with coverage at 5x your salary, ensuring financial security in any circumstance.
Private Health Insurance - Which includes access to high quality medical care, mental health support, dental and vision plans, Wellness programs and preventative care initiatives are also provided to ensure the wellbeing of your entire family.
Bonus Scheme - join us and share in our growth. Bonuses are linked to both company success and your individual impact.
Income Protection Cover – Safeguard your income with comprehensive coverage, ensuring financial stability in the event of illness or injury.
Enhanced parental leave – Time off when it matters most.
Flexibility for those who need it – We’re office-first, but life happens. Whether you’re a parent or have care responsibilities, we focus on output and trust you to manage your time.
Learning & Development – We fund industry qualifications so you can grow as a financial services professional.
Cycle to Work scheme – Get a high quality bike and gear through our salary sacrifice scheme, spreading the cost with tax free monthly installments.
Paid Sick Leave – Receive 10 days of fully paid sick leave each calendar year.