Hybrid Internal Communications Specialist

at Forward Financing

• Job title: Internal Communications Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $73,000 - $91,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Boston, United States

About the role

• Internal Communications Specialist at a fintech company driving employee engagement and brand storytelling. Collaborating closely with stakeholders to promote business objectives and culture.

Responsibilities

• Support the development and delivery of internal communications that promote business objectives, employee engagement, and change management.
• Drive measurable impact by analyzing communication KPIs and engagement metrics, ensuring all content is delivered on time and remains consistent with our internal brand voice.
• Draft, edit, format, and send communications across multiple channels including but not limited to email, slack, intranet, and more.
• Produce, script, and edit video content to drive engagement across multiple internal channels.
• Maintain the Internal Communications calendar to optimize message timing and ensure coordinated delivery.
• Act as a trusted supporter to key internal stakeholders, providing guidance on content, tone, and timing.
• Facilitate the planning and execution of internal events such as monthly virtual all-hands, quarterly leadership events, and bi-annual company-wide gatherings.
• Manage and update the company’s careers website to ensure content is current, visually compelling, and reflective of the employee experience.
• Partner closely with the Talent Acquisition team to create compelling content that attracts top-tier candidates and drives internal referrals.
• Capture on-the-ground photography at company events and office locations to build an authentic, always-on library of employer brand assets.
• Support the day-to-day management of employer platforms including Glassdoor, Indeed, LinkedIn Life pages, and BuiltIn.
• Partner with the People & Culture team to gather stories and assets that bring the employee experience to life for external audiences.
• Steward the planning, timely execution, and announcement of award submissions and third-party recognition.
• Support the execution and internal promotion of CSR initiatives.
• Serve as a point of contact for giving partnerships, managing ongoing relationships with CSR partners to ensure mutual value and impact.
• Support the creation and promotion of key impact artifacts, including the annual Social Impact Report and quarterly CSR one-pagers.
• Help communicate our commitment to our communities effectively both internally and externally.

Requirements

• 3 years of experience in communications, journalism, or a related field. Experience in an agency or in-house marketing environment is highly desirable.
• Exceptional writing and editing skills are a must, with the ability to craft clear, concise, and engaging copy for diverse audiences.
• Proven experience in video production and editing (Adobe Premiere, Final Cut, or similar mobile editing tools).
• Experience in content development across a variety of internal channels.
• Proficiency with Google Slides, Keynote, or Prezi.
• A genuine passion for storytelling and an understanding of how to tailor messages to influence audience behavior.
• Strong attention to detail with proven ability in copyediting and proofreading to deliver error-free deliverables.
• Strong cross-functional collaboration skills and a proactive, can-do attitude.
• Comfortable and curious about leveraging AI tools to enhance productivity, brainstorm creative content, and streamline communication workflows.

Benefits

• Medical
• Dental
• Vision
• Commuter benefits
• Flexible time-off policy
• Paid parental leave
• 401k match for US employees
• Wellness reimbursement
• Volunteering days
• Annual professional development budget
• Charitable donation match