Principal Product Support Engineer serving as the primary technical liaison for federal customer teams. Focused on hands - on infrastructure support and troubleshooting across technology layers.
About the role
- Technical Support Engineer at ASP, coordinating FSE activities and delivering technical support. Driving process improvements and managing spare parts inventory for healthcare solutions.
Responsibilities
- FSE（フィールドサービスエンジニア）のサポート全般（基本内勤業務で、全国のサービスエンジニアの活動を中央で支援）
- 技術サポート（手順書作成、トラブルシューティング、技術問い合わせ対応）
- 部品管理（在庫管理、供給調整、発注サポート）
- プロセス・システム・環境改善（業務効率化、標準化、改善提案）
- オペレーションデータの収集・解析・戦略立案（KPI分析、傾向把握、改善施策の立案）
- 国内の取り纏め（各拠点との調整、報告）
- Globalとのコミュニケーション（英語での会議・メール・報告）
Requirements
- 電気・機械に関する知識・資格
- 英語力：TOEIC 750～800点以上（ビジネスレベル、会議・メール対応）
- 協調性：チームワークを重視し、複数部門との円滑な連携ができる
- 高いコミュニケーション能力：顧客・社内・グローバルとの調整力
- 分析力と改善提案力：データ解析、課題抽出、改善策の立案・実行
- Green Belt認定（リーンシックスシグマ）
- システム改善経験（ERP、CRM、在庫管理システムなど）
- プロジェクト推進経験（業務改善、標準化プロジェクト）
- 部品管理・ロジスティクスの知識
- グローバルコミュニケーション経験（海外チームとの調整）
- 医療機器業界での活動経験
Benefits
- Hybrid勤務可
- 国内出張あり（頻度は低め）
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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