Hybrid IT Applications Developer

at Forterro

• Job title: IT Applications Developer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cloud, ERP, Jenkins
• Location requirements: Hybrid, Bangalore, India

About the role

• Salesforce Administrator maintaining and optimising Salesforce and Certinia applications. Providing user support, training, and managing data integrity for global operations.

Responsibilities

• Administer, configure, and maintain Salesforce (Sales Cloud, CPQ) and Certinia applications.
• Manage Certinia objects, permissions, PSA workflows, and financial processes within the platform.
• Ensure system stability, performance, and adherence to architectural standards.
• Provide high-quality support for Salesforce and Certinia users, addressing functional and technical issues.
• Deliver training, guidance, and documentation to empower users and promote adoption.
• Perform regular data audits and cleansing.
• Utilise tools such as Data Loader and Certinia data utilities to manage large-scale data operations.
• Ensure data consistency across Salesforce and Certinia applications.
• Support and configure Certinia modules such as PSA, Billing, Revenue Management, and ERP.
• Assist business teams with financial processes supported by Certinia, including project management, revenue recognition, invoicing, and time & expense.
• Support integrations between Certinia and Salesforce core objects.
• Maintain and enforce Salesforce and Certinia security best practices.
• Manage roles, profiles, permission sets, and data access models.
• Ensure compliance with internal governance, audit requirements, and regulatory standards.
• Conduct regular system health checks and platform audits.
• Support performance monitoring and contribute to optimisation initiatives.
• Assist with change requests, functional refinement, UAT, and release cycles.
• Support CI/CD and deployment pipelines using tools such as Gearset.
• Create and maintain system documentation, configuration guides, and training materials.
• Prepare reports and dashboards to support business insight and operational excellence.
• Work closely with cross-functional teams including Finance, Professional Services, Sales, Operations, and IT.
• Support ongoing enhancement programmes and contribute to continuous improvement.
• Keep abreast of the latest Salesforce and Certinia product updates.
• Recommend improvements to processes, user experience, and technical architecture.

Requirements

• Proven experience administering and configuring Salesforce.
• Hands-on experience with Certinia (FinancialForce) modules such as PSA, Billing, or Revenue Management.
• Strong understanding of Salesforce data models, security, automation (Flows), and best practices.
• Experience with Salesforce data management tools (Data Loader, Import Wizard).
• Familiarity with Git-based version control and CI/CD tools (Gearset, Copado, Jenkins).
• Excellent communication and stakeholder-engagement skills.
• Strong analytical and problem-solving mindset.
• Ability to manage change requests and support system upgrades.
• Adaptability in a fast-moving business environment.
• Experience with Marketing Cloud, Pardot, CPQ, MuleSoft, or ERP integration (Preferred).
• Knowledge of Agile/Scrum methodologies and tools (Jira, Confluence, Lucidchart) (Preferred).
• Experience with sandbox management and release-management best practices (Preferred).
• Understanding of financial or professional services processes (Preferred).

Benefits

• Health insurance and wellness programs
• Professional development opportunities
• Flexible working arrangements