Hybrid Director – Head of IT

at FORM │ Virtual obesity medicine clinic

• Job title: Director – Head of IT
• Job type: Full Time
• Experience level: Lead
• Salary: $135,000 - $160,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Head of IT at Form Health overseeing IT operations and employee technology for a telemedicine startup. Leading IT strategy and execution in a rapidly growing organization.

Responsibilities

• Design, lead, and scale Form Health’s IT function, establishing clear governance, service levels, and standardized ways of working as the company grows.
• Own corporate IT infrastructure including identity management, device lifecycle management, SaaS administration, and collaboration tools (Google Workspace, Slack, etc.).
• Partner closely with Security leadership to ensure strong controls, compliance readiness (e.g., SOC 2), and secure-by-design practices across employee technology systems.
• Lead onboarding and offboarding technology processes to ensure seamless, secure, and efficient employee experiences.
• Develop and maintain IT policies, SOPs, and playbooks that reduce risk while enabling productivity in a remote-first environment.
• Establish clear incident response, ticketing workflows, and SLAs for IT support; continuously improve response times and user satisfaction.
• Manage and mentor the IT team, building capabilities in IT operations, endpoint management, and enterprise tooling.
• Evaluate, select, and implement enterprise tools that improve operational efficiency, compliance, and collaboration.
• Partner with People, Security, and Finance on vendor management, budget planning, and technology spend governance.

Requirements

• 8+ years leading IT, Workplace Technology, or Enterprise Systems in a scaling, remote-first organization
• Deep expertise in identity management, endpoint security, and SaaS administration
• Experience supporting compliance initiatives (e.g., SOC 2, HIPAA, or similar frameworks)
• Strong operational mindset with a track record of building repeatable systems, processes, and documentation
• Demonstrated ability to balance security, usability, and speed in a high-growth environment
• Excellent written and verbal communication skills; able to translate technical concepts into practical business impact
• Experience partnering cross-functionally with Security, Engineering, and People teams

Benefits

• Competitive salary and equity in a high growth start-up
• Comprehensive health benefits (medical, dental, vision)
• 401k program
• Flexible work schedules and paid time off
• Paid parental leave