Deposit Operations Manager overseeing deposit operations functions at Ford Credit's new bank. Managing teams to ensure compliance and operational efficiency in banking processes.
Responsibilities
Manage and oversee the day-to-day activities of specific Deposit Operations functions (e.g., Account Servicing, Transaction Processing, Reconciliations, or a combination).
Ensure the timely, accurate, and efficient processing of deposit-related transactions, account maintenance, and exception handling.
Implement operational strategies and initiatives as directed by the Director of Deposit Operations.
Monitor operational performance against established KPIs and service level agreements, proactively addressing deviations.
Lead, mentor, and develop a team of supervisors, team leads, and/or operational specialists.
Foster a high-performance culture, promoting teamwork, accountability, and continuous learning within the team.
Conduct performance reviews, provide constructive feedback, and identify training and development needs for team members.
Ensure all operational processes and team activities strictly comply with banking laws, regulations (e.g., BSA/AML, Reg E, Reg CC), internal policies, and procedures.
Identify opportunities for process enhancements and efficiency gains within assigned operational areas.
Collaborate with internal partners such as IT, Risk, Compliance, Branch Operations, and Customer Service to resolve operational issues and support bank-wide initiatives.
Requirements
Bachelor’s degree preferred in Business Administration, Finance, Operations Management, or a related quantitative field
Minimum of 7 years of progressive leadership experience in banking operations, with at least 3-5 years specifically dedicated to senior management roles within deposit operations
Strong knowledge of deposit products, services and operational workflows
Deep and comprehensive expertise in banking regulations and compliance requirements specifically related to deposit accounts and all payment types (ACH, Wires, Checks).
High level of flexibility, responsibility, and attention to detail
Strong decision making, analytical and investigative abilities with attention to detail and accuracy
Ability to effectively present information to management, public groups and/or Boards of Directors
Dedication to fostering an inclusive culture and value varied perspectives
A Master's degree (e.g., MBA) or relevant professional certifications is even better.
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
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