Cyber Security Engineer handling deployment and support of security platforms within Managed Security Services team. Collaborating and resolving complex incidents while adhering to standards in Manchester, United Kingdom.
Responsibilities
Deploy, configure, and validate managed security platforms including GravityZone, RocketCyber, SaaS Alerts, Mimecast, VulScan, and vPentest.
Act as the Tier 2 escalation point for platform‑related incidents and support tickets.
Perform root‑cause analysis to resolve recurring technical and security issues.
Maintain environment health across customer estates, ensuring agents, integrations, and policies meet MSSP standards.
Analyse logs, alerts, and detection events to identify misconfigurations or potential security issues.
Document resolutions and contribute to knowledge base articles and SOPs.
Support SOC and IT Support with advanced troubleshooting and technical escalations.
Mentor Level 1 engineers and assist with their technical development.
Requirements
2 - 4 years’ experience in IT infrastructure, cybersecurity operations, or MSSP environments.
Strong hands‑on understanding of Bitdefender GravityZone (EPP/EDR).
Working knowledge of Microsoft 365 Defender and Entra ID.
Experience configuring and troubleshooting SaaS Alerts and RocketCyber.
Familiarity with VulScan or vPentest for vulnerability management.
Understanding of Mimecast email security configuration and policy management.
Ability to troubleshoot logs, policies, and detection events.
Foundational scripting/query experience (PowerShell, KQL, or Python).
Benefits
Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
Enjoy paid volunteering days to support causes you care about.
Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
Join in on regular social events and connect with your colleagues in a fun and relaxed environment.
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