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About the role
- Technical Engineer providing 3rd Line Mitel support and training across installation and troubleshooting. Delivering high-quality telephony and IT network solutions hybrid in the UK.
Responsibilities
- Provide hybrid support: help desk cases, project delivery, and field visits.
- Conduct site and remote surveys to validate planned solutions.
- Install and configure telephony and IT network products, ensuring smooth deployment and customer handover.
- Deliver training sessions (on-site, remote, or interactive) for customers and internal teams.
- Install infrastructure components including cabling, telecoms, and networking equipment.
- Diagnose and resolve technical faults on-site and remotely, meeting SLA targets.
- Communicate effectively with suppliers and internal teams to ensure seamless implementation.
- Produce detailed technical documentation for project handovers.
- Maintain compliance with Health & Safety standards, including risk assessments.
Requirements
- Strong knowledge of Mitel Hosted and On-Prem systems, including MiCollab, MiCC, MiBG, and MPA.
- Experience with Mitel integration with Active Directory and MiR (ASC) call recording.
- Understanding of ISDN, SIP, and analogue technologies; ability to diagnose faults effectively.
- Solid IT and networking knowledge, including VPNs, VLANs, and network topologies.
- Ability to use network analysis tools (e.g., Wireshark) for troubleshooting.
- Familiarity with cabling standards (Cat5/Cat6, CW1308).
- Proficiency in Microsoft Office applications, especially Excel.
- Excellent communication skills; able to adapt to different audiences and prioritize tasks.
- Flexible to travel UK-wide; valid full UK driving licence required.
Benefits
- Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
- Give Back: Enjoy paid volunteering days to support causes you care about.
- Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
- Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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