Hybrid 3rd Line Mitel Engineer

Posted last month

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About the role

  • Technical Engineer providing 3rd Line Mitel support and training across installation and troubleshooting. Delivering high-quality telephony and IT network solutions hybrid in the UK.

Responsibilities

  • Provide hybrid support: help desk cases, project delivery, and field visits.
  • Conduct site and remote surveys to validate planned solutions.
  • Install and configure telephony and IT network products, ensuring smooth deployment and customer handover.
  • Deliver training sessions (on-site, remote, or interactive) for customers and internal teams.
  • Install infrastructure components including cabling, telecoms, and networking equipment.
  • Diagnose and resolve technical faults on-site and remotely, meeting SLA targets.
  • Communicate effectively with suppliers and internal teams to ensure seamless implementation.
  • Produce detailed technical documentation for project handovers.
  • Maintain compliance with Health & Safety standards, including risk assessments.

Requirements

  • Strong knowledge of Mitel Hosted and On-Prem systems, including MiCollab, MiCC, MiBG, and MPA.
  • Experience with Mitel integration with Active Directory and MiR (ASC) call recording.
  • Understanding of ISDN, SIP, and analogue technologies; ability to diagnose faults effectively.
  • Solid IT and networking knowledge, including VPNs, VLANs, and network topologies.
  • Ability to use network analysis tools (e.g., Wireshark) for troubleshooting.
  • Familiarity with cabling standards (Cat5/Cat6, CW1308).
  • Proficiency in Microsoft Office applications, especially Excel.
  • Excellent communication skills; able to adapt to different audiences and prioritize tasks.
  • Flexible to travel UK-wide; valid full UK driving licence required.

Benefits

  • Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
  • Give Back: Enjoy paid volunteering days to support causes you care about.
  • Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
  • Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

Job title

3rd Line Mitel Engineer

Job type

Experience level

Mid levelSenior

Salary

£40,000 per year

Degree requirement

No Education Requirement

Location requirements

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