Hybrid Patient Account Representative – Level 4

at Franciscan Missionaries of Our Lady Health System

• Job title: Patient Account Representative – Level 4
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Baton Rouge, United States

About the role

• Patient Accounts Representative handling billing and collections for healthcare services. Responsible for managing patient accounts and ensuring prompt payments within the revenue cycle.

Responsibilities

• Executes Business Office Operations and Functions including billing, collections, payment processing, and customer service tasks.
• Updates accounts with ownership and accountability.
• Leverages contract knowledge and expertise to drive revenue.
• Evaluates root cause and resolves account issues timely.
• Completes transactional updates independently and collaborates with departments as needed.
• Identifies patterns and trends in account issues; escalates appropriately.
• Maintains subject matter expertise on regulations and processes.
• Consistently meets production and quality requirements.

Requirements

• 8 years experience in Revenue Cycle / Hospital Business Office programs (Customer Service, Billing, Follow-up) or equivalent industry experience.
• Related certification program in areas such as billing, medical office, coding and accounting can be substituted for 1 year of experience.
• Bachelor's Degree can substitute for 4 years of experience; Associate's Degree can substitute for 2 years of experience.
• High School diploma or equivalent
• Must possess knowledge of ICD-9/10, CPT and HCPCS coding.
• Apply critical thinking and problem solving skills as it relates to resolving accounts.
• Must understand the explanation of benefits of various managed care companies and regulations.
• Must be able to demonstrate teamwork and willingness to work in cooperation and support of others as well as comply with FMOLHS policies, procedures and core values.
• Communication, interpersonal and collaboration skills.