Hybrid Head of Portfolio and Planning – Tech Ops

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About the role

  • Strategic leadership role in Technology Operations overseeing project delivery across Cloud Infrastructure, Networking, Service Management, and Cyber Security. Collaborating across teams for optimal portfolio performance and governance.

Responsibilities

  • Lead and coordinate the Technology Operations portfolio covering four essential domains: Cloud Infrastructure, Networking, Service Management, and Cyber Security
  • Ensure projects and initiatives are delivered on time, within scope, and aligned to business expectations
  • Establish and maintain portfolio governance frameworks, including prioritization criteria, capacity planning, and dependency management
  • Drive portfolio optimization to improve value delivery and resource utilization
  • Monitor portfolio health metrics and implement corrective actions where necessary
  • Develop and maintain comprehensive management reporting frameworks providing visibility of portfolio status, risks, and outcomes
  • Present portfolio performance to senior leadership and key collaborators
  • Work closely with the wider Technology teams to understand priorities and constraints
  • Build and implement intake processes for Technology Operations in collaboration with functional heads
  • Establish clear intake mechanisms for requirements flowing to and from other teams
  • Define and detail cross-functional workflows, handoff points, and procedures for handling blocking issues
  • Compose standardized processes for demand management, prioritization, and prioritisation
  • Ensure alignment with enterprise portfolio management standards and methodologies
  • Work alongside the extended Delivery community to develop standardized intake and partnership approaches
  • Facilitate coordination between Technology Operations and other technology teams on shared dependencies
  • Drive process harmonization to ensure seamless flow of work across organizational boundaries
  • Contribute to Technology Operations long-term planning and roadmap development
  • Identify portfolio-level risks, dependencies, and opportunities
  • Support capacity planning and resource forecasting across the four pillars
  • Drive initiatives to improve delivery predictability and operational efficiency

Requirements

  • Proven experience in portfolio management, program management, or delivery management within technology environments
  • Solid knowledge of Cloud Infrastructure, Networking, Service Management, and/or Cyber Security fields
  • Demonstrated ability to manage complex, multi-workstream portfolios
  • Experience crafting and implementing intake and governance processes
  • Excellent collaborator management skills with ability to influence at senior levels
  • Strong analytical skills with experience crafting management reporting and dashboards
  • Experience working in matrix organizations and driving cross-functional collaboration
  • Knowledge of portfolio management methodologies and guidelines
  • Excellent communication and presentation skills
  • Good to have: Experience within Technology Operations or Infrastructure functions
  • Familiarity with Agile, SAFe, or other scaled delivery frameworks
  • Knowledge of ITIL, COBIT, or similar service management frameworks
  • Experience with portfolio management tools (e.g., Jira Align, ServiceNow PPM, Clarity)
  • Knowledge of cloud platforms (AWS, Azure, GCP)
  • Background in cyber security or risk management
  • Project/Program management certifications (PMP, MSP, PgMP)

Benefits

  • Bonus scheme
  • Uncapped holiday allowance
  • Enhanced pension scheme
  • Private healthcare
  • Life assurance
  • Income protection
  • £1,000 annual self-development learning fund
  • Invest via the Flutters Sharesave Scheme
  • Enhanced parental leave

Job title

Head of Portfolio and Planning – Tech Ops

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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