Analyst supporting complex, multi - country health policy and market access engagements across Asia - Pacific and global markets. Aiming to deepen expertise in health policy and consulting.
About the role
- Junior CX Analyst tasked with improving customer interactions at Flash through various communication channels. Aiding in customer experience and feedback collection to enhance services.
Responsibilities
- Handle customer inquiries via designated channels (voice, email, or chat), following team priorities and guidelines.
- Support the delivery of an excellent customer experience, treating everyone courteously and promoting the company's values.
- Collect customer feedback, identify main pain points, and forward them to the continuous improvement team.
- Accurately record required information in the company's CRM (HubSpot).
- Perform lookups in customer support tools.
- Thoroughly understand customer requests and coordinate with other areas of the company as needed to resolve issues.
- Propose improvements to the team's processes.
Requirements
- Handle customer inquiries via designated channels (voice, email, or chat), following team priorities and guidelines.
- Support the delivery of an excellent customer experience, treating everyone courteously and promoting the company's values.
- Collect customer feedback, identify main pain points, and forward them to the continuous improvement team.
- Accurately record required information in the company's CRM (HubSpot).
- Perform lookups in customer support tools.
- Thoroughly understand customer requests and coordinate with other areas of the company as needed to resolve issues.
- Propose improvements to the team's processes.
Benefits
- Flash Card (the much-loved pink card) with flexible benefits: meal and grocery allowances, mobility, health, education, culture, and wellness.
- Health insurance.
- Life insurance.
- Extended maternity and paternity leave + childcare assistance.
- Birthday day off 🎂
- Hybrid and flexible work model + home office allowance + in-office experiences.
- Exclusive partner discounts through the Flash app.
- TotalPass.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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