Hybrid Customer Service, Customer Advisor – Support & Sales

at flaixible GmbH

• Job title: Customer Service, Customer Advisor – Support & Sales
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €2,400 per month
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Aachen, Germany

About the role

• Customer service representative for leading telecommunications companies Telekom and Vodafone. Engage with customers through various communication channels, providing support and tailored solutions.

Responsibilities

• Customer care and communication: You are the first point of contact for customers of our partner companies Telekom or Vodafone and ensure a first-class service experience
• Advice & support: You answer questions, resolve issues and delight customers with tailored solutions — transparent, always service-oriented and with an eye for sales opportunities
• Value-added sales: Every customer contact is an opportunity — whether through contract optimization or the conclusion of new contracts. You provide sustainable, pressure-free advice with the aim of creating long-term satisfaction
• Multichannel communication: Whether via chat, email or phone — you communicate with professionalism, friendliness and clarity

Requirements

• Strong communication skills: You work well with people and understand their needs
• Empathy & helpfulness: You recognize what customers need and find appropriate solutions
• Reliability & self-organization: You keep an overview and work reliably even in stressful situations
• Language skills: Very good German language skills, both written and spoken, are essential for this position
• Experience? Not required! Whether you are changing careers or have experience in customer contact — your motivation counts with us!

Benefits

• Secure job: Permanent employment contract in a growing company
• Comprehensive onboarding: A structured, paid training program to ensure you start fully prepared
• Home office: After a successful onboarding phase and once you are familiar with our processes, we offer the option to work flexibly from the office or from home following the probationary period
• Attractive compensation: €2,400 base salary (full-time) plus performance-based bonus and unlimited sales commission — your effort pays off
• Flexible working: Arrange your working hours to suit your life
• Career opportunities: Training options and real promotion prospects in a modern company
• Team spirit: Supportive team culture, strong team support and regular team events
• Subsidized Deutschlandticket
• Employee discounts
• Free snacks & drinks and much more!