Hybrid Customer Service, Customer Advisor – Support & Sales

Posted 3 weeks ago

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About the role

  • Customer service representative for leading telecommunications companies Telekom and Vodafone. Engage with customers through various communication channels, providing support and tailored solutions.

Responsibilities

  • Customer care and communication: You are the first point of contact for customers of our partner companies Telekom or Vodafone and ensure a first-class service experience
  • Advice & support: You answer questions, resolve issues and delight customers with tailored solutions — transparent, always service-oriented and with an eye for sales opportunities
  • Value-added sales: Every customer contact is an opportunity — whether through contract optimization or the conclusion of new contracts. You provide sustainable, pressure-free advice with the aim of creating long-term satisfaction
  • Multichannel communication: Whether via chat, email or phone — you communicate with professionalism, friendliness and clarity

Requirements

  • Strong communication skills: You work well with people and understand their needs
  • Empathy & helpfulness: You recognize what customers need and find appropriate solutions
  • Reliability & self-organization: You keep an overview and work reliably even in stressful situations
  • Language skills: Very good German language skills, both written and spoken, are essential for this position
  • Experience? Not required! Whether you are changing careers or have experience in customer contact — your motivation counts with us!

Benefits

  • Secure job: Permanent employment contract in a growing company
  • Comprehensive onboarding: A structured, paid training program to ensure you start fully prepared
  • Home office: After a successful onboarding phase and once you are familiar with our processes, we offer the option to work flexibly from the office or from home following the probationary period
  • Attractive compensation: €2,400 base salary (full-time) plus performance-based bonus and unlimited sales commission — your effort pays off
  • Flexible working: Arrange your working hours to suit your life
  • Career opportunities: Training options and real promotion prospects in a modern company
  • Team spirit: Supportive team culture, strong team support and regular team events
  • Subsidized Deutschlandticket
  • Employee discounts
  • Free snacks & drinks and much more!

Job title

Customer Service, Customer Advisor – Support & Sales

Job type

Experience level

Mid levelSenior

Salary

€2,400 per month

Degree requirement

No Education Requirement

Location requirements

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