Support Account Managers and assist with escalated customer issues at BID Operations. Collaborate with legal and compliance to ensure policies are adhered to while documenting actions.
About the role
- Senior Software Engineer maintaining backend services for a healthtech company using AI for patient engagement. Collaborating with cross-functional teams to enhance healthcare delivery systems.
Responsibilities
- Design, build, and maintain backend services and web applications
- Work on real-time web applications for audio and SMS communications with users (patients)
- Implement and operate fault-tolerant, long-running workflows for asynchronous and background processing
- Collaborate with frontend, product, and infrastructure teams to deliver reliable, compliant systems
Requirements
- Proven experience building highly available backend applications in a regulated environment (e.g., healthcare, finance, compliance-driven SaaS)
- Proficiency in TypeScript and/or Python for backend service development
- Experience interacting with backend APIs built using Node.js, Express, Mongoose, Twilio or similar frameworks
- Experience with Temporal or similar distributed workflow orchestration systems (e.g., Cadence, AWS Step Functions, Conductor)
- Solid understanding of distributed systems fundamentals, including retries, idempotency, and failure handling
- Experience in healthcare technology or SaaS platforms at a medium-sized startup
- Familiarity with HL7, FHIR, or EHR integrations
- Experience with cloud platforms such as AWS, Azure, or GCP
- Hands-on experience with CI/CD pipelines, infrastructure automation, and version control systems (e.g., Git)
- Experience working in a monorepo setup (e.g., Turborepo, Nx)
- Nice to have: Experience with distributed data or batch processing frameworks (e.g., Apache Spark, Databricks, or similar)
- Nice to have: Exposure to DevOps practices, including containerization, observability, and deployment automation.
Benefits
- Offers Equity
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