Senior State Filings Analyst at AIG, supporting regulatory product filings across personal insurance lines. Collaborating with multiple departments to ensure compliance with insurance regulations.
About the role
- Technical Account Manager resolving high impact production issues for key partners at Fiserv. Ensuring production readiness of partner solutions and maintaining stable connectivity.
Responsibilities
- Serve as the primary technical contact assisting with the rapid resolution of high impact production issues
- Ensure all newly certified integrated partner solutions are production ready, secure and aligned with platform standards
- Maintain up-to-date, actionable documentation to empower partners
- Assist in maintaining stable, secure and performant connectivity between partner systems and Fiserv platforms
- Provide a responsive and organized communication channel for partner technical inquiries and escalations
Requirements
- High School Diploma
- 4–7 years of relevant experience in a related field
- 2-4+ years in customer facing technical roles such as Operations Support, IT Consultant, Customer Success Engineer
- Strong trouble shooting skills
- Experience leading cross-functional escalations
- Exposure to transaction processing systems and formats
- Experience with monitoring tools
- Proficiency with Microsoft Office applications
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
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