Hybrid Community Manager – Native German, English

at Findasense

• Job title: Community Manager – Native German, English
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Madrid, Spain

About the role

• Coordinate and manage communication through digital channels for customer satisfaction at Findasense. Engaging customers and monitoring trends in social media and care channels.

Responsibilities

• **The role**
• This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way; in this way we can to maintain customer satisfaction in line with the needs of our customers.
• **What will you do?**
• You will manage the monthly calendar for our client's social networks, being the interlocutor with them to solve any doubts.
• You will be in charge of publishing the monthly content plan, answering all comments and queries received, strengthening the link with consumers, and detecting possible trends or trending topics (TT) that may arise.
• You will actively monitor and identify conversation trends and cultural moments relevant to the brand, capitalizing on them through real-time marketing opportunities in coordination with the creative agency.
• You will detect, contact, and foster conversations with influencers and key opinion leaders (KOLs), leveraging their relevance to amplify brand messages and increase engagement.
• The channels you will manage will be social networks (Social Media) and customer care channels (Care) through email and phone.
• You will also promote some of the content on the networks.
• You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.
• You will produce monthly quantitative and qualitative reports on Social Media and Care performance.
• You will research new trends in RRSS that contribute to the creation of content for brands and/or current clients, identifying new formats, platforms, and tone-of-voice approaches to keep the brand relevant

Requirements

• **Who you are?**
• Someone who manages social networks and is up to date with the latest news.
• A person oriented to help consumers, organized and attentive to detail.
• Sociable person who enjoys customer service and generating good engagement with everyone.
• You are a native German speaker and bilingual in English.
• Nice to Have: Spanish or another language (we speak English so don't worry if you don't speak Spanish)
• Willingness to travel at some point during the year.
• Availability to work full time.
• Availability to be hired in Spain.

Benefits

• A permanent contract with Findasense Spain, with a 6-month probation period.
• 23 working days of vacation! Plus a day off on your birthday so you can enjoy it however you like.
• High-quality private medical and dental insurance — at Findasense, we care about your well-being.
• Remote work allowance (€66 gross per month) to support expenses related to our hybrid work model (remote + on-site).
• Flexible compensation through Cobee for meal cards, transportation, and childcare.
• You can work from home, from the coworking space, from another Findasense office, or from anywhere in the world, in line with our Hybrid Way of Work policy.
• You can also bring your pet to the office.
• Flexible working hours to help you maintain a healthy work–life balance.
• Internal mobility opportunities, so you can explore other positions within Findasense.
• You’ll be able to participate in our volunteer program and will have 40 working hours per year to collaborate with organizations engaged in community service or volunteer initiatives.