Community Transition Team staff providing members with aftercare support following a 24 - hour care admission. Collaborating with healthcare providers for ongoing care and resource access.
About the role
- Community Coordinator managing Neostella’s organic social presence and brand sponsorship visibility. Building industry relationships and coordinating PR efforts to enhance visibility.
Responsibilities
- Manage company presence across LinkedIn, Instagram, Facebook, X/Twitter, and YouTube
- Develop and publish content aligned with brand moments, product launches, customer stories, industry insights, events, and partnerships
- Monitor engagement and respond to comments and messages using Neostella’s brand voice
- Identify and participate in relevant industry conversations
- Maintain a consistent content calendar and posting cadence across platforms
- Support content creation, caption writing, and light design work when necessary
- Assist executives in building a thoughtful and authentic LinkedIn presence
- Draft and coordinate executive thought leadership posts
- Encourage employee engagement and amplification around major announcements
- Ensure executive messaging aligns with Neostella’s broader company narrative
- Support brand sponsorship outreach and coordination
- Develop digital content supporting sponsorship initiatives
- Identify engagement opportunities connected to sponsored events or partnerships
- Identify community groups, associations, and online forums relevant to Neostella’s audience
- Support engagement within legal, technology, and legal-tech communities
- Assist with coordinating thought leadership opportunities
- Maintain a calendar of community engagement opportunities and industry moments
- Serve as liaison between Neostella and external PR agencies
- Align PR messaging with product positioning and go-to-market priorities
- Coordinate press releases, media opportunities, and thought leadership placements
- Support executive preparation for media interviews and speaking engagements
- Ensure earned media coverage is amplified across social channels
- Monitor brand mentions and industry conversations
- Escalate sensitive issues or opportunities as needed
- Create creative briefs for design assets
- Partner with the design team to ensure visuals align with messaging and platform best practices
- Maintain visual consistency across social channels
- Partner with Demand Generation agency to align organic and paid social narratives.
- Share performance insights and feedback to help optimize paid campaigns
- Track organic social growth and engagement metrics
- Monitor performance of earned media amplification
- Identify trends in audience engagement and recommend improvements
Requirements
- Bachelor’s degree preferred
- 1–3 years of experience in social media, community management, marketing, communications, or related roles
- Experience managing or contributing to LinkedIn and other social platforms in a B2B environment
- Experience supporting public relations initiatives is a plus
- Strong written communication and content development skills
- Highly organized with strong attention to detail
- Ability to manage multiple projects and deadlines simultaneously
- Familiarity with social media scheduling tools
- Familiarity with design tools such as Canva or similar platforms
- Collaborative and comfortable working cross-functionally
- Experience working in fast-paced SaaS or technology environments is a plus
- Strong ownership mindset with a focus on execution and accountability
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Paid Time Off (Vacation & Holidays)
- Training & Development
- Travel Bonus
- Maternity & Paternal Leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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