Hybrid Vice President, Technology Management – Software Engineering

at Fidelity Investments

• Job title: Vice President, Technology Management – Software Engineering
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Cloud, ITSM
• Location requirements: Hybrid, Bangalore, India

About the role

• Vice President leading PS-SRE teams responsible for operational and engineering services at Fidelity Investments. Managing geographically diverse teams in Bangalore/Chennai with a focus on agility and innovation.

Responsibilities

• Leading, driving, automating operational support & expanding SRE capabilities in the region
• Forming collaborative action plans with specific actions, roles, and deadlines, and ensuring these are completed and leading programs in Region with global participation
• Being accountable for driving teams to resolving outages in a timely manner and following processes including engineering corrective actions to prevent future incidents from occurring
• Leading the SRE and Resiliency efforts in India across BU aligned teams
• Leverage development and large scale IT operations skills
• Vendor incident management and engagement with Cloud and Security SaaS providers i.e., AWS, Microsoft etc.
• Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution
• Proactively identify opportunities to prevent future incidents and change process improvements
• Delivering timely and tailored communications in accordance with Fidelity’s process guidelines.
• Training and coaching others to become drive both proactive and reactive improvements.

Requirements

• University Degree
• 12+ years in a similar operational role required with a technical aptitude
• Must have full understanding of the ITIL ITSM practice to support the day-to-day operations
• Working knowledge of both development and operations, including coding, infrastructure management, system administration, and DevOps.
• Strong technical background with the ability to discuss architecture, hardware, and software concepts
• Ability to quickly learn new concepts and technologies to support day-to-day operations
• Customer orientated personality exhibiting professionalism and enthusiasm
• Analytical & detail orientated thought process with the ability to take methodical approach to activities
• Demonstrate ability to form trusted working relationships with business unit stakeholders through collaboration and enhanced effective communications.
• Global business experience across all time zones in preferred

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development