Analytics professional driving insights to optimize customer experience at Fidelity Investments for 40 million individual investors. Collaborating with cross-functional teams to generate actionable data-driven strategies.
Responsibilities
drive experimentation & strategic insights to optimize every aspect of the customer’s experience
collaborate with cross-functional teams across both product domains and core business operations
support the use of data to create narratives about customer experiences
assist in translating business needs or questions into hypotheses that can be tested through data analysis or experimentation
deliver data-driven and actionable insights to enable objective, informed business, and product decisions
Requirements
2+ years of experience generating insights to drive business actions
Bachelor’s degree in a quantitative / technical field such as Data or Business Analytics, Finance, Economics, Statistics, or Marketing
MBA or MS degree a plus
experience with a range of analytical tools and programming languages such as SQL, Python, R
experience in designing and developing dashboards & reports using Tableau, Power BI, Qlik
experience using and querying big data technologies such as Snowflake, Athena
experience with digital analytics using tools such as Adobe analytics
Benefits
comprehensive health care coverage and emotional well-being support
market-leading retirement
generous paid time off and parental leave
charitable giving employee match program
educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
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