Responsible for 24/7 support in urgent flight-related cases, collaborating with various stakeholders. Working within a flexible hybrid team environment focusing on customer satisfaction.
Responsibilities
Du kümmerst dich um die 24/7 adhoc Betreuung unserer Kunden und Geschäftspartner im Falle kurzfristiger (flugbezogener) Sonderfälle.
Das inkludiert: Identifizierung des Problems
Kommunikation mit Endkunden, Leistungsträgern, Destination Management Companies und Kolleg*innen (Reporting intern)
Beschaffung/Buchung alternativer Flugplätze
Für alle Notfälle unserer Kunden findest du eigenverantwortlich eine Lösung, die die Kundenzufriedenheit und Wirtschaftlichkeit berücksichtigt.
Wechselnder 3-Schicht Betrieb im 5-köpfigen Team mit Tag-, Spät- und Nachtschicht
Engmaschiger Austausch mit der Flugabteilung und dem Servicecenter
Abteilungsübergreifende Unterstützung
Requirements
Kenntnisse des DACH Touristik-Marktes hilfreich
Wünschenswert: Touristische Ausbildung oder vergleichbares Studium
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