Onsite Customer Care Research Analyst

Posted 6 hours ago

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About the role

  • Customer Care Research Analyst conducting investigations and data analysis at Paysafe. Ensuring effective communication of findings to management and collaboration with multiple departments.

Responsibilities

  • Monitor the effectiveness of recommendations, including timelines for completion
  • Follow communication guidelines according to policies and procedures.
  • Liaise with other departments to identify issues, solve problems or share communication.
  • Maintain accurate records.
  • Keep up to date with processor changes/enhancements
  • Assist with special projects and perform other duties as needed or assigned.
  • Work reports daily and communicate any major findings to management team.

Requirements

  • High School Diploma or equivalent
  • One (1) years’ experience in customer service (Preferred)
  • Advanced Excel

Benefits

  • Must be flexible and willing to work overtime, as required
  • Regular and predictable attendance/punctuality is required

Job title

Customer Care Research Analyst

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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