Customer Care Research Analyst conducting investigations and data analysis at Paysafe. Ensuring effective communication of findings to management and collaboration with multiple departments.
Responsibilities
Monitor the effectiveness of recommendations, including timelines for completion
Follow communication guidelines according to policies and procedures.
Liaise with other departments to identify issues, solve problems or share communication.
Maintain accurate records.
Keep up to date with processor changes/enhancements
Assist with special projects and perform other duties as needed or assigned.
Work reports daily and communicate any major findings to management team.
Requirements
High School Diploma or equivalent
One (1) years’ experience in customer service (Preferred)
Advanced Excel
Benefits
Must be flexible and willing to work overtime, as required
Regular and predictable attendance/punctuality is required
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