Collections Agent responsible for making and receiving calls regarding client accounts and product updates. Engaging with customers to resolve issues and improve account retention.
About the role
- Collections Specialist managing operational support for collection processes at Paysafe. Responsible for tracking negative balances and liaising with internal and external teams for smooth collections.
Responsibilities
- Manage operational support across all aspects of collection processes
- Identify and track new and increased negative balances
- Reconcile merchants’ outstanding balances and unapplied payments
- Maintain detailed records of all collection cases, including notes on debt follow-up
- Advise, escalate, and make sound recommendations on problematic cases to ensure a smooth collection process
- Liaise with internal teams to reduce overdue balances caused by system issues and manual processing errors
- Work with external debt collection agencies, providing requested information and documentation in a timely manner
- Participate in projects directly impacting processes implemented by the Collections team, while ensuring accurate collections reporting and effective stakeholder communication
Requirements
- 2+ years’ experience in an administration role
- Excellent English written and verbal skills
- Experience in Collections would be beneficial
- Experience in online payments environment would be beneficial
- Ability to work in a fast-paced environment.
Benefits
- 25 days annual paid leave
- 4 days paid volunteering time a year through our Paysafe Giving initiative
- health insurance
- sports card
- team events
- company discounts
- variety of soft skills, business and technical training programs
- Flexible working model - we encourage our employees to embrace our flexible working approach.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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