Systems Analyst at Montreal, part of a top Brazilian tech company. Focused on biometric identification solutions development and software integration.
About the role
- Onsite support for technical issues in client systems at Farmers, resolving complex technical issues and providing exceptional customer service.
Responsibilities
- Provides onsite deskside support and resolutions for challenging technical issues relating to client systems.
- Performs root cause analysis by utilizing problem determination and analytical skills relating to applications, hardware, access, connectivity, security, database, mobile devices, and peripherals.
- Assists with hardware installations, imaging, and troubleshooting of end-user devices.
- Leads minor projects such as department initiatives, compliance reports, and roadmap items.
- Creates and modifies knowledge base articles and technical documentation as needed.
- Provides exceptional customer service while ensuring minimal disruption to the business.
- Collaborates internally and externally relative to their department while being customer-focused.
Requirements
- Three years of technical experience or IT-related equivalent technical knowledge in an enterprise environment, including deskside support.
- Hands-on experience with hardware troubleshooting, imaging tools, and enterprise endpoint management systems.
- High school diploma or equivalent required. Bachelor’s degree preferred or equivalent, IT related certifications and relevant experience.
- Strong and effective written and verbal communication skills.
- Excellent customer service and interpersonal skills for onsite interactions.
- Ability to lift and move computer equipment as needed.
Benefits
- Competitive salary commensurate with experience, qualifications and location
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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