Business Systems Analyst Senior in PNC's Retail Technology organization analyzing business requirements and directing process improvement projects. Collaborating with teams to enhance business outcomes and user experiences.
About the role
- Client Systems Engineer I providing advanced onsite deskside support at Farmers. Resolving complex technical issues and delivering exceptional customer service for executive staff in a hybrid environment.
Responsibilities
- Provides advanced onsite deskside support for all employees, including white-glove service for Executive Staff.
- Handles complex technical issues and ensures minimal disruption to business operations.
- Manages major projects, develops customer training and technical documentation, and drives process improvements.
- Serves as a senior technical resource on the team, providing mentorship and guidance to peers.
- Participates in on-call rotation to resolve critical issues outside normal business hours for Executives.
- Collaborates internally and externally to deliver exceptional customer service.
Requirements
- Three years of technical experience or IT-related equivalent technical knowledge in an enterprise environment.
- Certifications: CompTIA A+, CompTIA Network+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, SAFe Practitioner (SP) – “SAFe for Teams
- Tools & Technologies: Microsoft Endpoint Manager (SCCM/Intune), ServiceNow or similar ITSM platform, Active Directory & Group Policy
- Special Skill Requirement: Strong and effective written and verbal communication skills.
- Ability to work under pressure and manage critical incidents during on-call shifts.
- Excellent customer service and interpersonal skills for high-touch interactions.
- Professionalism and discretion when supporting executives.
- Ability to lift and move computer equipment as needed.
- Ensure data integrity and security through compliance with corporate policies and IT best practices.
- Uphold strict confidentiality and security standards when handling executive data.
- Assist VIP/Executives during travel and remote work.
- Experience with MDM device management platforms
- Provide Support for Executive Board meetings which may require to be in person (travel).
Benefits
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Command and Data Handling Hardware Systems Engineer supporting NASA with avionic systems for human space flight. Engaging in systems engineering and integration services at Johnson Space Center.
Staff Systems Engineer for Infleqtion, leading multidisciplinary R&D projects in quantum technology including NASA's Quantum Gravity Gradiometer program.
R&D Engineer leading carcass technology implementation in EMEA plants for Bridgestone. Focus on new materials and process technologies in mixing and material preparation areas.
VG
Duales Studium Informatik combined with practical IT training at VAHLE in Germany. Engaging in IT systems, networking, and security with opportunities for real project involvement.
Senior Systems Engineer focusing on high - performance global edge network data plane services. Collaborating with a global team to develop secure connection methods for organizational devices.
Senior Specialist Systems Engineer focused on developing and verifying systems for Gulfstream G550 platform. Collaborating with teams to meet complex project initiatives.
Scientist, Systems Engineering leading hybrid SATCOM programs at L3Harris. In charge of life - cycle support for communications systems from development to product phase - out.
Electrical Systems Engineer at Hitachi Rail responsible for addressing safety and reliability defects in electrical systems. Involves collaboration with various stakeholders and compliance with UK standards.
Labeling Systems Engineer sustaining and maintaining labeling system software and hardware for medical device manufacturing. Collaborating on compliance and quality assurance for labeling processes.