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About the role
- Workforce Planning & Strategy Specialist at Farfetch managing workforce demand and capacity planning. Partnering with Operations and Finance leaders for strategic workforce insights and actionable plans.
Responsibilities
- Own end-to-end workforce demand and capacity planning for key operational functions
- Translate business strategy, operational drivers, and financial targets into robust workforce plans
- Partner closely with Operations and Finance leaders to support budgeting, hiring plans, and investment decisions
- Provide scenario modelling and “what-if” analyses to support tactical and strategic decision-making
- Monitor capacity assumptions, productivity drivers, and workforce risks, proactively identifying mitigation actions
- Ensure planning outputs are clearly communicated, actionable, and aligned across stakeholders
- Maintain, improve, and automate internal workforce planning tools and reporting solutions
- Use SQL and basic Python/R to validate data, optimise workflows, and ensure planning tools remain scalable and reliable
- Collaborate with Data, Forecasting, and Automation teams to continuously improve planning methodologies
- Present workforce insights and recommendations to senior stakeholders (Managers, Heads, Directors)
- Drive continuous improvement of workforce planning processes and governance
Requirements
- Bachelor’s degree in Engineering, Economics, Mathematics, Data Science, Business, or a related field
- Strong experience in workforce planning, capacity planning, or operational strategy
- Advanced Excel skills (complex formulas, pivot tables, dashboards, scenario modelling)
- Proficient in SQL/BigQuery for data extraction and validation
- Working knowledge of Python or R to maintain and improve planning tools and automate processes
- Strong understanding of capacity planning methodologies and operational performance drivers
- Experience working with BI tools (e.g., Looker, Power BI, Tableau) is a plus
- Familiarity with Workforce Management systems (e.g., Calabrio, NICE, Genesys) is a plus
- Strong business acumen and ability to translate data into strategic recommendations
- Excellent communication and presentation skills, with confidence in influencing senior stakeholders
- Ability to balance strategic priorities with operational detail
- Highly organised, proactive, and solution-oriented
Benefits
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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