Documentation Administrator managing Sales Office documentation in Cluj - Napoca for effective customer requirement fulfillment. Acting as SPOC for all documentation - related matters to support multiple departments.
About the role
- Merchandise Administrator managing vendor relationships and product data for Fanatics' Drop Ship program. Ensuring timely updates and optimal operational performance in a dynamic eCommerce environment.
Responsibilities
- Act as a primary contact for vendors participating in the Drop Ship program, supporting product setup and daily operations.
- Partner with vendors to prioritize new product introductions and manage item creation in internal systems, including product builds, work orders, and inventory flows.
- Maintain accurate product data—ensuring updates to UPCs, site descriptions, costs, and other attributes are completed on time.
- Track and report delivery status daily, sharing updates with vendors to ensure on-time performance and quick issue resolution.
- Lead weekly reporting and coordinate status meetings to keep vendors aligned and informed.
- Monitor customer feedback and flag negatively reviewed items, partnering with vendors to address concerns and improve the fan experience.
- Support special projects and assist the Drop Ship Manager in driving operational improvements.
Requirements
- 1–3 years of experience in merchandising, eCommerce, retail operations, or administrative support roles
- Strong organizational skills with high attention to detail and accuracy
- Proficiency in Microsoft Excel and comfort working with product management or ERP systems (e.g., Oracle, SAP, PLM tools)
- Clear and professional written and verbal communication skills
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Problem-solving mindset with a service-first approach to vendor support
- High level of ownership and accountability for day-to-day execution
- Bachelor's degree in Business, Merchandising, or related field preferred but not required
Benefits
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Professional development opportunities
- Flexible work arrangements
Job title
Job type
Experience level
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Location requirements
Manage Sales Office documentation and ensure customer requirements are met in Cluj - Napoca office. Act as SPOC for all documentation matters, ensuring accuracy and timely delivery to customers.
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