Sales Center Manager overseeing store operations for Dal - Tile, a leading tile manufacturer. Responsible for achieving business objectives, developing customer relationships, and managing a team.
About the role
- Director of Quality Operations overseeing quality standards across U.S. distribution centers. Reporting to VP of Product Integrity, driving operational excellence and managing quality performance metrics.
Responsibilities
- Develop and execute the enterprise quality operations strategy in alignment with corporate objectives and operational performance targets.
- Lead, coach, and develop regional and site-level Quality Managers to ensure consistent application of policies, standards, and best practices.
- Establish long-term quality objectives focused on product integrity, operational excellence, and customer satisfaction.
- Oversee implementation and continuous enhancement of the Quality Management System (QMS) across all U.S. facilities.
- Define and monitor key quality metrics and audit performance to ensure compliance with brand and regulatory standards.
- Lead cross-functional reviews to assess quality risks, mitigation plans, and process compliance.
- Provide subject matter expertise in screen printing, embroidery, heat transfer, and garment finishing processes.
- Establish and enforce specifications, inspection and audits standards, for all decorated and finished products.
- Partner with Product Development and Manufacturing to validate print methods, materials, and color standards for scalability and repeatability.
- Utilize data analytics and SPC tools to proactively identify trends, reduce variation, and improve first-pass yield.
- Oversee corrective and preventive action programs (CAPA) ensuring timely and sustainable resolution of quality issues.
- Drive year-over-year improvements in defect rate reduction, customer satisfaction, and productivity.
Requirements
- Bachelor’s degree in Industrial Engineering, Textile Engineering, Manufacturing, or related field; Master’s degree preferred.
- Certified Lean Six Sigma Green Belt or Black Belt (required).
- Able to effectively communicate in English and Spanish (required)
- Minimum 10 years in Quality Operations, Quality Management, Quality Engineer or Manufacturing within the apparel industry.
- Demonstrated successful experience managing team members located in different locations (cities and/or countries)
- At least 5 years leading quality operations across multiple sites, ideally in large-scale distribution or fulfillment environments.
- Proven expertise in screen printing, garments constructions, garments decoration, and apparel quality assurance.
- Demonstrated success implementing and sustaining enterprise-level QMS and continuous improvement programs.
- Exceptional leadership, analytical, and communication skills.
- Experienced Black Belt, Project Manager
- Strong command of statistical process control (SPC), root cause analysis, and process validation.
- Decision maker and the ability to work in complex supply chain environments
- Ability to travel up to 70% – 80% across U.S. facilities.
Benefits
- Professional development
- Lean Six Sigma initiatives
- Employee training and certification programs
- Cross-functional collaboration opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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