About the role

Director of Quality Operations overseeing quality standards across U.S. distribution centers. Reporting to VP of Product Integrity, driving operational excellence and managing quality performance metrics.

Responsibilities

Develop and execute the enterprise quality operations strategy in alignment with corporate objectives and operational performance targets.
Lead, coach, and develop regional and site-level Quality Managers to ensure consistent application of policies, standards, and best practices.
Establish long-term quality objectives focused on product integrity, operational excellence, and customer satisfaction.
Oversee implementation and continuous enhancement of the Quality Management System (QMS) across all U.S. facilities.
Define and monitor key quality metrics and audit performance to ensure compliance with brand and regulatory standards.
Lead cross-functional reviews to assess quality risks, mitigation plans, and process compliance.
Provide subject matter expertise in screen printing, embroidery, heat transfer, and garment finishing processes.
Establish and enforce specifications, inspection and audits standards, for all decorated and finished products.
Partner with Product Development and Manufacturing to validate print methods, materials, and color standards for scalability and repeatability.
Utilize data analytics and SPC tools to proactively identify trends, reduce variation, and improve first-pass yield.
Oversee corrective and preventive action programs (CAPA) ensuring timely and sustainable resolution of quality issues.
Drive year-over-year improvements in defect rate reduction, customer satisfaction, and productivity.

Bachelor’s degree in Industrial Engineering, Textile Engineering, Manufacturing, or related field; Master’s degree preferred.
Certified Lean Six Sigma Green Belt or Black Belt (required).
Able to effectively communicate in English and Spanish (required)
Minimum 10 years in Quality Operations, Quality Management, Quality Engineer or Manufacturing within the apparel industry.
Demonstrated successful experience managing team members located in different locations (cities and/or countries)
At least 5 years leading quality operations across multiple sites, ideally in large-scale distribution or fulfillment environments.
Proven expertise in screen printing, garments constructions, garments decoration, and apparel quality assurance.
Demonstrated success implementing and sustaining enterprise-level QMS and continuous improvement programs.
Exceptional leadership, analytical, and communication skills.
Experienced Black Belt, Project Manager
Strong command of statistical process control (SPC), root cause analysis, and process validation.
Decision maker and the ability to work in complex supply chain environments
Ability to travel up to 70% – 80% across U.S. facilities.