Helpdesk Analyst responsible for managing user tickets through a management tool in Lima. The role involves ensuring complete information and compliance with defined response times (SLA).
About the role
- AI Architect responsible for defining and implementing AI architecture strategy at F5. Designing scalable and compliant AI solutions integrating with existing technology landscape.
Responsibilities
- Design and maintain the enterprise AI reference architecture, including patterns for LLM integration, agentic workflows, GraphRAG & RAG systems, and model deployment
- Evaluate and recommend AI platforms, tools, and vendors aligned with enterprise requirements
- Define integration patterns between AI capabilities and existing enterprise systems (e.g., ERP, CRM, collaboration tools, security infrastructure), and establish technical standards for AI development, deployment, and operations
- Partner with Security, Legal, and Compliance teams to ensure AI solutions meet regulatory requirements and internal policies
- Design guardrails and monitoring frameworks for responsible AI deployment, data governance standards for AI training data, prompts, and outputs
- Create proofs-of-concept to validate architectural decisions and establish metrics frameworks to measure AI solution effectiveness and ROI
- Build and mentor a community of practice around agentic AI developments
Requirements
- 15+ years in enterprise architecture, solutions architecture, or related technical leadership roles
- 3+ years of hands-on experience with AI/ML technologies, including recent work with LLMs and generative AI
- Deep understanding of cloud platforms (AWS, Azure, or GCP) and their AI/ML services
- Experience designing systems that meet enterprise security and compliance, and strong knowledge of API design, microservices, and integration patterns
- Familiarity with AI governance frameworks, responsible AI principles, and Knowledge of data privacy regulations (GDPR, CCPA, SOC2)
- Strong background in developer productivity tools, developer experience, AI agents for coding, and MLOps
- Excellent communication skills with the ability to translate technical concepts for business audiences
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
Benefits
- health insurance
- retirement plans
- professional development
- incentive compensation
- bonus
- restricted stock units
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