Customer Success Associate enhancing value delivery and engagement for a global customer success organization. Focused on account infrastructure, program enablement, and operational excellence in a tech company.
About the role
- Customer Success Manager at Eye Security managing a diverse customer portfolio. Driving satisfaction and long-term value in cybersecurity solutions with cross-functional collaboration.
Responsibilities
- Own a portfolio of customers and guide them with tailored strategies.
- Identify upsell and cross-sell opportunities.
- Advocate for customers and influence product improvements through feedback.
- Collaborate closely with Product, Engineering, Sales, and other teams.
- Track customer health metrics to strengthen relationships and outcomes.
Requirements
- 5 years of experience in Customer Success, Account Management, or a similar customer-facing role.
- Strong track record of driving satisfaction, retention, and growth.
- Clear and confident communication in German and English.
- Comfortable presenting to senior stakeholders and leading customer conversations.
- Highly analytical, able to turn data into actionable insights.
- Experience with CRM systems such as HubSpot or Salesforce.
- Customer-obsessed mindset, understanding challenges and helping unlock long-term value.
- Tech-savvy, with a background in SaaS, cybersecurity, or similar.
Benefits
- A meaningful mission: protect organizations across Europe from real-world cyber threats.
- Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds.
- Full ownership of a strategic function in a high-growth cybersecurity scale-up.
- A remote-friendly culture with quarterly meetups and annual company retreats (in Spain, Portugal, Italy…).
- Weekly lunches (NL) and Thursday socials to stay connected.
- A generous time-off policy, including wellbeing and volunteering days.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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