Logistics Coordinator managing transportation logistics and global freight operations for a multi - faceted food company. Coordinating shipments, ensuring compliance, and handling documentation in a fast - paced environment.
About the role
- Senior Logistics Coordinator managing ocean and overland shipments for import and export at Export Packers. Ensuring efficient shipment delivery while maintaining compliance with industry regulations.
Responsibilities
- Handle ocean shipments for both import and export, ensuring the timely and cost-effective delivery of goods.
- Arrange and plan shipment delivery/pick-up with ocean carriers and local drayage transportation companies, cold storage or warehouses and track and trace shipments until final delivery.
- Verify the accuracy of all freight documentation and booking information prior to shipment execution, ensuring compliance with food safety guidelines with regulatory agencies in local and foreign markets.
- Communicate with global offices/agents to ensure proper documentation and compliance for shipments.
- Collaborate with customs brokers for customs release and compliance with other government agencies as required.
- Negotiate with carriers to secure optimal freight rates and maintain effective service relationships.
- Manage documentation to meet customer and insurance requirements, adhering to international regulations and internal company policies.
- Deliver exceptional client service and maintain robust business relationships with clients and carriers.
- Serve as the primary point of contact for the client, representing the organization professionally and managing the client relationship to ensure satisfaction and long-term success.
- Resolve operational issues and customer complaints, implementing measures to reduce recurrence.
- Audit supplier, transportation and warehousing vendor invoices and reconcile payments/remittances.
- Responsible for accurate billing of shipments, ensuring all service charges are included and billed as per the quotations.
Requirements
- Minimum of 5 years of experience in ocean logistics and transportation, with specific proven expertise in managing temperature-controlled ocean shipments for both export and import from globally.
- Degree or diploma in the area of business management or logistics is a strong asset.
- Industry certifications such as CIFFA/CITT are an asset.
- Experience within the food industry is an asset.
- Strong ability to negotiate and maintain professional relationships.
- Excellent oral and written communication and organizational skills, with an emphasis on timely and accurate documentation.
- Proficiency in managing multiple tasks and resolving issues promptly.
- Commitment to providing high-quality client service and maintaining effective communication with both internal and external stakeholders.
- Experience with MS Dynamics 365 or any leading ERP/TMS will be an asset.
Benefits
- Hybrid- 1 day work from home per week
- Summer hours (half day off every Friday between Victoria Day weekend and Labor Day weekend)
- Competitive vacation and Sick day policy
- Employee Discounts on the consumables
- Employee Assistance Program
- Company Paid Benefits
- RRSP Match Program
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