Functional Analyst for a major banking and financial services group in Greece. Responsibilities include translating business requirements and ensuring IT solution implementation aligns with systems capabilities.
About the role
- Automotive engineer developing solutions for autonomous vehicles and electric mobility. Contributing to enhanced vehicle safety, efficiency, and sustainability in the automotive industry.
Responsibilities
- Role is to identify the concerns in field returned parts and simulate the concern in plant, diagnose and attribute to right owner. (Electrical/Electronic parts)
- Identify and prioritize customer incidents in real time and decide on the actions to be implemented to deal with the issues.
- Immediate consideration of all alerts
- Manage the recovery of information or media (parts, systems, vehicles, etc.) following the analysis strategy meeting or systematically in the event of launch operations.
- Assign incidents to the processing centers defined by the conclusions of the analysis.
- Define the appropriate and specific response to requests from partner departments on customer incidents.
- Monitoring of daily alerts and act on alerts for further actions.
- Incident handling Renault Tools usage Alerts Documentation in Renault tools
- Incidentology Study - Detection, Repositioning, Applicability, History & Severity Calculation.
- Diagnosis support to field issues related to the perimeter
- Collaborate in and monitor the implementation of immediate customer protections in factories or suppliers.
- Capitalize on problem solving (influence on business strategies)
- Build the summaries of the incident and present them to the official bodies (Quality Committees, Excellence Committees) within its scope of responsibility
- Failure data analysis and management of field incidents related to the Perimeter
- Quick reaction on field issues with CFT team - End to End Management of Issues
- Prepare failure synthesis.
- Collecting, aggregating and analysing all the technical data related to a complex problem
- Identifying and quantifying a customer effect or a physical phenomenon
- Creating and presenting an analysis report
- Piloting its analysis in collaboration with many sectors of the company: incidentology specialists, Materials team, suppliers, plants, after sales dealers and experts
- Assignment for treatment & follow up for closure with relevant stake holders
- Hands on experience in CLIPs tool is an added advantage
- Basic knowledge of Drawing interpretation & analysis.
- Identifying the causes of an incident proven in customer base (actual causes of non-compliance or design) by using tools and analysis methods and resolving the problem
- Identifying modes and causes for problems affecting the quality of organs or vehicles in serial life, by performing the level 2 analysis approach
- Issue resolution in stipulated time with severity prioritization
- Simulation of field issues, dealer visits to analyse the concerns – Travel across PAN India on need basis
- Standard Analysis methodology application - Analysis Strategy, Level 1 analysis (Swap analysis, Fit & Function) & Level 2 analysis (Deep dive analysis).
- To do the root cause analysis for the field failure / customer complaints.
- Understanding and resolving the concerns in systematic manner using Quality tools [QC Tools,8D, Why-Why, SPC]
- Value addition subjects & Warranty cost reduction proposals to be driven for implementation.
Requirements
- B.E or B. Tech in Electrical / Electrical & Electronics
- Strong technical knowledge in Vehicle components (ICE & EV) failures analysis.
- Solid knowledge & understanding of Engineering drawings, Testing standards.
- Strong in Analytical and problem-solving skills.
- Basic knowledge of Car manufacturing process.
- Basic knowledge & working experience in MS office applications.
- Good in Stakeholder management, Strong negotiation skills & drive CFT towards issue conclusion.
- Able to analyse, interpret field issues and manage the complete cycle of issue resolution process.
- 3-5 years of experience
Benefits
- Collaborative working environment – We stand shoulder to shoulder with our clients and our peers, developing solutions that create a sustainable today and tomorrow.
- Continuous learning - Our Learning & Leadership Development team has established a world-class learning ecosystem that enables you to acquire and develop the right skills by delivering a suite of accredited training courses.
- Global organisation - We provide solutions to leading brands from various sectors, giving you the opportunity to work with top-tier companies providing impactful solutions to our customers’ customers.
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