Hybrid Product Designer – AI, Information Technology

Posted 3 days ago

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About the role

  • Product Designer specializing in AI workflows at ServiceLink, driving innovative solutions in the mortgage industry. Collaborating with cross-functional teams to enhance digital experiences through design.

Responsibilities

  • Analyze current business workflows and customer journeys to identify opportunities for automation and enhancement.
  • Design intelligent workflows powered by AI agents and agentic orchestration — including task automation, multi-step reasoning, and adaptive decision-making.
  • Prototype agentic experiences that blend LLMs, RPA, and predictive systems into seamless, explainable interfaces.
  • Design and iterate on user interactions and interfaces, creating flows, wireframes, mockups, and high-fidelity visuals.
  • Collaborate with product managers, engineers, and data scientists to shape the behavior, personality, and UX of AI agents.
  • Lead end-to-end design efforts for AI features and workflows, ensuring quality, consistency, and strategic alignment across teams.
  • Identify new AI opportunities, develop design concepts, and build prototypes to support strategic product goals.
  • Support the creation of executive pitch decks for product concepts, effectively communicating design strategies to senior stakeholders.

Requirements

  • Educational background in Design, HCI, Interaction Design, or equivalent professional experience.
  • 3+ years of product design experience, with at least 1 year focused on AI-powered or automation-centric products.
  • Proven experience designing agentic workflows and AI-driven interfaces.
  • A strong design portfolio is required, showcasing innovative product designs, agentic workflows, and complex problem-solving through design.
  • Track record of independently driving design processes from discovery through launch, balancing user needs, technical constraints, and business goals.
  • Demonstrated ability to collaborate with stakeholders and cross-functional teams, with a strong grasp of workflow processes and product goals.
  • Skilled in brainstorming, validating ideas, and testing solutions with users.
  • Strong communication skills with the ability to convey design processes and solutions clearly.
  • Comfort with ambiguity and designing in rapidly evolving, uncertain environments.
  • Technical understanding to grasp complex AI technologies quickly and help teams understand what’s possible.
  • Experience with AI-assisted prototyping tools or willingness to explore emerging code-gen platforms to accelerate design iteration.
  • Experience creating process diagrams, information architectures, and user journey maps.
  • Deep understanding of UX best practices, responsive design, and accessibility (WCAG 2.1 AA compliance).

Benefits

  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • 401(k) plans
  • Employee Stock Purchase Plan
  • Paid vacation
  • Paid sick time

Job title

Product Designer – AI, Information Technology

Job type

Experience level

Mid levelSenior

Salary

$100,000 - $130,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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