Product Designer specializing in AI workflows at ServiceLink, driving innovative solutions in the mortgage industry. Collaborating with cross-functional teams to enhance digital experiences through design.
Responsibilities
Analyze current business workflows and customer journeys to identify opportunities for automation and enhancement.
Design intelligent workflows powered by AI agents and agentic orchestration — including task automation, multi-step reasoning, and adaptive decision-making.
Prototype agentic experiences that blend LLMs, RPA, and predictive systems into seamless, explainable interfaces.
Design and iterate on user interactions and interfaces, creating flows, wireframes, mockups, and high-fidelity visuals.
Collaborate with product managers, engineers, and data scientists to shape the behavior, personality, and UX of AI agents.
Lead end-to-end design efforts for AI features and workflows, ensuring quality, consistency, and strategic alignment across teams.
Identify new AI opportunities, develop design concepts, and build prototypes to support strategic product goals.
Support the creation of executive pitch decks for product concepts, effectively communicating design strategies to senior stakeholders.
Requirements
Educational background in Design, HCI, Interaction Design, or equivalent professional experience.
3+ years of product design experience, with at least 1 year focused on AI-powered or automation-centric products.
Proven experience designing agentic workflows and AI-driven interfaces.
A strong design portfolio is required, showcasing innovative product designs, agentic workflows, and complex problem-solving through design.
Track record of independently driving design processes from discovery through launch, balancing user needs, technical constraints, and business goals.
Demonstrated ability to collaborate with stakeholders and cross-functional teams, with a strong grasp of workflow processes and product goals.
Skilled in brainstorming, validating ideas, and testing solutions with users.
Strong communication skills with the ability to convey design processes and solutions clearly.
Comfort with ambiguity and designing in rapidly evolving, uncertain environments.
Technical understanding to grasp complex AI technologies quickly and help teams understand what’s possible.
Experience with AI-assisted prototyping tools or willingness to explore emerging code-gen platforms to accelerate design iteration.
Experience creating process diagrams, information architectures, and user journey maps.
Deep understanding of UX best practices, responsive design, and accessibility (WCAG 2.1 AA compliance).
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