Hybrid Manager, eClose – Home Equity & Origination Services

Posted 1 hour ago

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About the role

  • Oversee the eClose Department. The eClose Department manages both RON & iPEN processes.
  • Be responsible for staff performance, attendance, training, payroll approval, and staffing decisions
  • Assess the overall health & performance of the eClose vendor network and work with the team to improve the network’s performance
  • Grow & maintain the eClose vendor panel
  • Accountable to Maintain & Monitor expected COGS, client-level SLAs around customer satisfaction, vendor quality & any other eClose-related metrics
  • Participate in client audits
  • Keep up with industry news that may be related to eClosing and eNotary requirements
  • Identify areas for growth and improvement and implement plans to meet those needs
  • Address any escalated issues for eClosings
  • Ensure the proper adherence to any regulations related to eClose options
  • Provide departmental reporting to upper management

Requirements

  • Previous management experience and title, closing or mortgage industry experience
  • High School diploma or equivalent required
  • Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements
  • The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients
  • Good organizational skills, the ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills

Benefits

  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • 401(k) plans
  • Employee Stock Purchase Plan
  • Paid vacation and sick time

Job title

Manager, eClose – Home Equity & Origination Services

Job type

Experience level

Mid levelSenior

Salary

$55,000 - $60,000 per year

Degree requirement

High School Diploma

Location requirements

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