Manage Technology Disaster Recovery Plans and coordinate with Cyber Security at EXL. Ensure Business Continuity and Disaster Recovery assessment, planning, and execution meets business requirements.
About the role
- Manager overseeing eClose Department managing RON & iPEN processes at ServiceLink. Responsible for staff performance, vendor network management, and adherence to regulations while driving performance.
Responsibilities
- Oversee the eClose Department. The eClose Department manages both RON & iPEN processes.
- Be responsible for staff performance, attendance, training, payroll approval, and staffing decisions
- Assess the overall health & performance of the eClose vendor network and work with the team to improve the network’s performance
- Grow & maintain the eClose vendor panel
- Accountable to Maintain & Monitor expected COGS, client-level SLAs around customer satisfaction, vendor quality & any other eClose-related metrics
- Participate in client audits
- Keep up with industry news that may be related to eClosing and eNotary requirements
- Identify areas for growth and improvement and implement plans to meet those needs
- Address any escalated issues for eClosings
- Ensure the proper adherence to any regulations related to eClose options
- Provide departmental reporting to upper management
Requirements
- Previous management experience and title, closing or mortgage industry experience
- High School diploma or equivalent required
- Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements
- The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients
- Good organizational skills, the ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) plans
- Employee Stock Purchase Plan
- Paid vacation and sick time
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