IT Service Manager ensuring service quality and customer satisfaction for an IT - Service Provider. Involves communication with clients and stakeholders while managing service contracts.
About the role
- Senior Manager driving digital product management for U.S. Commercial Card Shop team. Innovating customer acquisition experience and supporting product launches.
Responsibilities
- Execute the roadmap for our U.S. commercial prospect acquisition pages to drive acquisition growth.
- Write features, user stories, release announcements, and maintain clear product documentation.
- Prioritize and manage items in the product backlog with a focus on efficiency, impact, and profitability.
- Partner with Marketing, Technology, Design, User Research, Analytics, and Content Strategy teams to deliver seamless digital experiences.
- Work with internal partners and 3P vendors to identify ways to increase value and channel performance.
- Translate stakeholder requests into clear requirements by uncovering the “why” behind feature needs.
- Build and share recurring reports to communicate key acquisition metrics.
- Perform root cause analysis on issues, defects, or stakeholder concerns.
- Monitor digital trends and emerging technologies to plan the next generation of acquisition tools.
Requirements
- Passion for product management, digital innovation, and building capabilities that drive impact.
- Analytical thinker with the ability to use data and competitive insights to guide decision-making.
- Strong written and verbal communication skills, with meticulous attention to detail.
- Team-oriented mindset, able to bring diverse groups together and align on initiatives.
- Strategic thinker comfortable working in ambiguous spaces.
- Experience working in Agile with technology teams to develop digital products.
- Familiarity with digital acquisition channels (SEM, SEO, Display Media).
- Working knowledge of UX/UI principles and Responsive Web Design (RWD).
- Strong track record of delivering against established goals and roadmaps.
- Proven ability to analyze large data sets, particularly in web analytics.
- Nice to have: Project management experience in a matrixed, cross-functional organization.
- Nice to have: Ability to balance multiple stakeholder objectives.
Benefits
- For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
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