Engagement Manager leading initiatives to grow client base and deepen engagements in the automotive sector. Partnering with clients to implement analytics and AI solutions effectively.
Responsibilities
Interact regularly with clients to understand business requirements, define analytical problems, structure and communicate solutions and ensure client satisfaction with strong business driving results
Strong hands-on expertise in data engineering and data management leading large-scale delivery teams
Primary day-to-day client contact point and often interact with C-level executives.
Primary client day-to-day contact & ensure client needs are well understood, defined & met
Serves as the primary interface between senior client management and EXL senior leadership (VPs and SVPs)
Accountable for delivery governance, ensuring projects are executed effectively and successfully across teams with different team structures and service delivery models. Responsible for driving revenue generating from these accounts
Oversight of the execution of the project, with on-time delivery every time, ensuring all project goals are met
Manages team members, including definition of objectives, oversight of execution and evaluation of performance
Provides thought leadership and delivers business insights to identify and resolve complex issues critical to their clients' success
Actively contributes to business development and to attracting, retaining, developing, and motivating a team of diverse and qualified staff
Manages communication between senior EXL partners and clients to update project progress and solicit feedback on project deliverables
Working closely with BU leaders in the account development planning process to maximize the growth potential
Developing a deep understanding of EXL's capabilities in Data, Analytics, Digital Operations and Solutions, and working with the relevant SMEs to help drive growth
Create awareness of EXL expertise and capabilities among the external community; participate in key industry forums, including presenting topics relevant to senior management
Requirements
Master's degree in economics, mathematics, computer science/engineering, operations research or related analytics areas; candidates with BA/BS degrees in the same fields from the top tier academic institutions are also welcome to apply
8+ years of experience comprising analytics service delivery, consulting, solution design and client management
Track record as client partner in rapidly growing relationships
Experience in delivering analytics/consulting services
Strong leadership, interpersonal, communication and presentation skills
Wide variety of technology and business consulting engagement experience
Strong knowledge and understanding of AI / ML concepts, promise of Generative AI and other digital transformation solutions.
Experience collaborating with large, multi-location teams in a matrix structure
Experience in automotive industry is a plus but not required
Benefits
Total compensation includes base salary and annual bonus targets
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