Business Analyst acting as a critical link between business and technical teams at Vodafone. Involves gathering requirements and ensuring technical specifications in telecom projects.
About the role
- Engagement Manager leading initiatives to grow client base and deepen engagements in the automotive sector. Partnering with clients to implement analytics and AI solutions effectively.
Responsibilities
- Interact regularly with clients to understand business requirements, define analytical problems, structure and communicate solutions and ensure client satisfaction with strong business driving results
- Strong hands-on expertise in data engineering and data management leading large-scale delivery teams
- Primary day-to-day client contact point and often interact with C-level executives.
- Primary client day-to-day contact & ensure client needs are well understood, defined & met
- Serves as the primary interface between senior client management and EXL senior leadership (VPs and SVPs)
- Accountable for delivery governance, ensuring projects are executed effectively and successfully across teams with different team structures and service delivery models. Responsible for driving revenue generating from these accounts
- Oversight of the execution of the project, with on-time delivery every time, ensuring all project goals are met
- Manages team members, including definition of objectives, oversight of execution and evaluation of performance
- Provides thought leadership and delivers business insights to identify and resolve complex issues critical to their clients' success
- Actively contributes to business development and to attracting, retaining, developing, and motivating a team of diverse and qualified staff
- Manages communication between senior EXL partners and clients to update project progress and solicit feedback on project deliverables
- Working closely with BU leaders in the account development planning process to maximize the growth potential
- Developing a deep understanding of EXL's capabilities in Data, Analytics, Digital Operations and Solutions, and working with the relevant SMEs to help drive growth
- Create awareness of EXL expertise and capabilities among the external community; participate in key industry forums, including presenting topics relevant to senior management
Requirements
- Master's degree in economics, mathematics, computer science/engineering, operations research or related analytics areas; candidates with BA/BS degrees in the same fields from the top tier academic institutions are also welcome to apply
- 8+ years of experience comprising analytics service delivery, consulting, solution design and client management
- Track record as client partner in rapidly growing relationships
- Experience in delivering analytics/consulting services
- Strong leadership, interpersonal, communication and presentation skills
- Wide variety of technology and business consulting engagement experience
- Strong knowledge and understanding of AI / ML concepts, promise of Generative AI and other digital transformation solutions.
- Experience collaborating with large, multi-location teams in a matrix structure
- Experience in automotive industry is a plus but not required
Benefits
- Total compensation includes base salary and annual bonus targets
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