Hybrid Associate Consultant – Presales Solutioning, Automation Engineering

at EXL

• Job title: Associate Consultant – Presales Solutioning, Automation Engineering
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, Cloud, ITSM, Python, ServiceNow, Terraform
• Location requirements: Hybrid, India

About the role

• Associate Consultant focusing on automation, AI-driven solutions, and workplace orchestration for enterprise workflows. Responsibilities include developing automation workflows and creating AI agents to enhance productivity.

Responsibilities

• Develop automation workflows using Microsoft Power Automate and custom apps using Power Apps to digitize and streamline processes.
• Create, configure, and deploy Copilot-based AI agents for productivity, insights, and self-service use cases.
• Integrate AI models (including Azure OpenAI Service) into enterprise workflows for enhanced decision-making and automation.
• Implement intelligent orchestration to connect different workplace systems (e.g., Microsoft 365, ServiceNow, Azure services) for a unified employee experience.
• Continuously identify and assess new use cases within our environment, ensuring scalability, security, and value creation.
• Leverage APIs, connectors, and automation scripts to integrate workflows across cloud and on-prem platforms.
• Create technical documentation, adoption guides, and knowledge articles to drive solution usage.
• Support change management efforts to ensure successful adoption of delivered solutions.

Requirements

• Bachelor's Degree
• Knowledge and working experience on listed core technical skillset or technology domains:
• Automation & AI: Power Platform (Power Automate, Power Apps), Azure Logic Apps, infrastructure automation (ARM Templates, Terraform), workflow orchestration patterns and Microsoft Copilot agent creation and integrations.
• Monitoring: Digital Experience Monitoring tools (e.g., Lakeside SysTrack, Nexthink) for endpoint telemetry and user experience metrics.
• AI/Assistive Technologies: Copilot integrations, AI agent enablement (e.g., custom copilots for workplace scenarios), and incorporation of generative AI functionality into productivity workflows.
• Scripting and Automation Framework: Python or PowerShell scripting for automation of repetitive tasks and Git/GitHub for source control of automation scripts and workflows.
• Observability & Analytics: Microsoft Fabric, Power BI, Azure Monitor, log management, telemetry-driven decision making.
• Understanding on ITSM platforms (e.g., ServiceNow), incident/change/problem management processes.

Benefits

• Good communication and problem understanding skill
• Support change management efforts to ensure successful adoption of delivered solutions.