EN
Pädagogische Fachkraft supporting young girls in a safe living environment, providing guidance for their development and independence transition.
About the role
- Driving transformation and ensuring client satisfaction in global BPO operations. Managing client relationships and overseeing delivery performance in F&A domain.
Responsibilities
- Delivery management
- Driving Transformation and Innovation
- Client satisfaction and relationship
- Contract & Process Compliance
- Identify opportunities for Organic growth, support account expansion.
- Partner with client to plan and execute strategic initiatives.
- Act as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related activities.
- Understand business management and client needs to position the right offerings to bring value.
- Ensure implementation of best practices in the areas of People, Process, Technology and Controls.
- Manage process performance and service levels.
- Work closely with Practice teams to deliver all Transformation projects.
- Manage performance and talent pipeline within the team to meet business needs.
- Support RFPs, client presentations as F&A domain expert for new pursuits
Requirements
- 14–16 years of proven experience in BPO in a global complex environment/experience vary depending on the qualification
- Should have led large client delivery/portfolio delivery in the F&A space 80-100 FTEs
- Subject matter expert in the F&A domain – with expertise in RTR tower with a good level of understanding on PTP and OTC
- Understanding of US Insurance market
- Should have good exposure of latest tools and technologies on F&A towers (Oracle, Blackline, etc.)
- Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA), Alteryx etc.
- Leadership skills in a multicultural environment managing Global/Regional Delivery
- Ability to influence senior business stakeholders at the client end.
- Strong relationship building, communication, and influencing skills.
- Ability to bring innovation to challenges and to overcome problems and obstacles and produce desired outcomes with limited direction - Strong commercial awareness and project management ability
- Experience in change management.
- Transformation mindset
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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