Forward Deployed Engineer transforming customer data into actionable insights at paretos. Collaborating with customers to solve complex data challenges in a hybrid work environment.
About the role
- Production Support & Monitoring Engineer ensuring reliability, performance, and availability for Exegy's production systems. Collaborating with teams to resolve incidents and optimize environments.
Responsibilities
- Monitor production systems and infrastructure, ensuring uptime and performance metrics are met
- Troubleshoot, diagnose, and resolve production issues in real time, minimizing service impact
- Manage incident response, including escalation, root cause analysis, and post-mortem reporting
- Collaborate with engineering teams to develop and implement monitoring tools, alert systems, and automated recovery processes
- Analyze system logs, metrics, and trends to proactively identify potential risks or issues
- Execute software deployments, configuration changes, and system upgrades with minimal disruption
- Maintain and refine operational runbooks, escalation procedures, and best practices.
- Drive continuous improvement by identifying areas for process optimization and operational efficiency
- Participate in an on-call rotation to provide 24/7 support for production systems
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience
- 2+ years of experience in production support, system administration, or monitoring role
- Strong technical skills in Linux/Unix environments, with experience in troubleshooting and debugging
- Hands-on experience with monitoring tools (e.g., ITRS, Prometheus, Grafana, Splunk) and incident management platforms
- Scripting experience (e.g., Python, Bash) to automate monitoring and reporting tasks
- Excellent problem-solving and analytical skills, with the ability to work under pressure in a fast-paced environment
- Solid understanding of networking, system performance, and application monitoring concepts
- Exceptional communication and collaboration skills to coordinate with cross-functional teams effectively
Benefits
- Monitor production systems and infrastructure, ensuring uptime and performance metrics are met
- Troubleshoot, diagnose, and resolve production issues in real time, minimizing service impact
- Manage incident response, including escalation, root cause analysis, and post-mortem reporting
- Collaborate with engineering teams to develop and implement monitoring tools, alert systems, and automated recovery processes
- Analyze system logs, metrics, and trends to proactively identify potential risks or issues
- Execute software deployments, configuration changes, and system upgrades with minimal disruption
- Maintain and refine operational runbooks, escalation procedures, and best practices.
- Drive continuous improvement by identifying areas for process optimization and operational efficiency
- Participate in an on-call rotation to provide 24/7 support for production systems
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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