Hybrid Forward Deployed Engineer, Strategic Accounts

at HeyGen

• Job title: Forward Deployed Engineer, Strategic Accounts
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $175,000 - $225,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, JavaScript, Node.js, Python
• Location requirements: Hybrid, San Francisco, United States

About the role

• Forward Deployed Engineer owning end-to-end enterprise deployments at HeyGen for dynamic AI video solutions. Collaborating with customers to integrate systems and provide technical leadership.

Responsibilities

• Own end-to-end enterprise deployments.
• Lead technical discovery, architecture, and production rollout for our most complex strategic accounts. Integrate HeyGen cleanly into customer CRM, LMS, HR, and marketing stacks.
• Build on the HeyGen API and LiveAvatar.
• Ship real-time conversational agents, session-based lifecycles, and WebRTC integrations inside client applications. Produce reusable reference implementations, SDK wrappers, webhook integrations, and eval harnesses that later get pulled back into the platform.
• Run the hard escalations.
• Act as the senior technical owner on production-blocking issues. Advocate for the customers’ technical needs on streaming, latency, and integration failures, and coordinate cross-functional fixes with engineering.
• Close the product feedback loop.
• Translate messy real-world requirements into structured product input. Identify patterns across custom builds that should be generalized into the platform, and partner with core engineering to productize them.
• Be a trusted technical voice for customers. Explain model behavior, performance trade-offs, and roadmap to non-technical executives and to customer engineering teams in equal measure.

Requirements

• 3+ years in software engineering, solutions architecture, or a similar builder role. You're comfortable shipping production-grade code in Python and JavaScript/Node.js.
• Hands-on experience building with LLMs or other generative AI systems in production, including familiarity with prompt engineering, agent development, and evaluation frameworks. You understand how model behavior affects product experience.
• Working knowledge of API design, webhooks, and cloud infrastructure.
• The ability to move fluidly between a customer engineering standup and a VP-level business conversation, and to explain technical trade-offs to both audiences without losing either.
• High agency under ambiguity. You're energized by building a function that doesn't exist yet rather than joining one that does.

Benefits

• Health benefits
• 401k plan
• Generous PTO
• Parental leave program
• Emotional health resources