Solution Engineer at Elavon participating in project design, development, and implementation for payment solutions. Collaborating with customers in the integration of various payment systems and technologies.
About the role
- Post-Sales Engineer providing technical support and project implementation in cybersecurity at Exclusive Networks. Ensuring project timelines and customer satisfaction with strong technical skills.
Responsibilities
- Responsible in providing post sales support and project implementation and KT
- Ensure that the SLAs are met and project timelines are delivered on a timely manner to Exclusive Networks reseller base across the product portfolio
- Ensure that the below process are observed/practices:
- Conducting a project kick off meeting with customer & documenting the implementation procedures
- Aligning project implementation within the signed scope of work agreed with the end user
- Obtaining a signed UAT from the authorized end user contact person after completing an implementation activity
- Documentation for processes and procedures
- Hand over of projects to partner account or post sales team
- Keeping up to date with new solutions, new product patches & updates, support options, deployment guidelines, etc.
- Maintain knowledge of roadmap, technology and product portfolio and share with the team
- Ensure that certification requirements across the product portfolio is met
- Ticket management and assignment within the SLAs in Vision ticketing system
- Work closely with the Post Sales Team Lead & colleagues to achieve goals and KPIs
Requirements
- Bachelor's degree in Engineering, IT, Computer Science or related field.
- Must have strong knowledge in networking, security, virtualization, cloud (AWS/Azure)
- Must have working knowledge in technologies such as SASE, SSE, SDWAN, XDR, SIEM.
- Must have working knowledge with SAAS platforms
- Proven work experience as a Post-Sales Engineer or similar role in customer support.
- Strong technical background with excellent troubleshooting skills.
- Outstanding communication and interpersonal skills, with a customer-first mentality.
- Ability to explain complex technical concepts in simple terms.
- Excellent problem-solving skills and ability to work under pressure.
Benefits
- Paid Leaves (Annua, Sick, Well-being, Birthday, Maternity, Paternity)
- Variable Pay Eligibility
- HMO
- Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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