Customer Service Specialist processing orders for Edmonton - based Univar Solutions. Building customer partnerships and resolving inquiries with effective communication.
About the role
- Sachbearbeiter im Kundenservice für EWR Netz GmbH in Alzey. Verantwortlich für Kundenanfragen, Netzanschlussanmeldungen und Wissensdatenbankpflege im Bereich Baustrom.
Responsibilities
- Processing of network connection applications
- Coordination with internal departments and external partners
- Communication with installers, construction clients and customers
- Telephone and written customer support
- Clarification of technical and procedural queries
- Support with complex issues
- Creation and updating of knowledge articles
Requirements
- Completed commercial vocational training or equivalent qualification
- Technical interest and aptitude
- Experience in customer service administration
- Proficient in MS Office
- Excellent German language skills
Benefits
- 30 days of annual leave per year
- Employee health program
- Flexible working hours (flexitime)
- Energy allowance
- Company pension scheme
- Mobility (lease a JobRad or discounted job ticket)
- Free parking and charging stations for electric vehicles
- Attractive compensation and special payments
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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