Sr. Account Manager overseeing account management and sales support for existing customers in ad platforms. Developing strategies for growth and customer satisfaction in a global company.
About the role
- Account Manager managing client relationships and supporting retail sportsbook operations at EveryMatrix. Involves reporting, data analysis and coordination with clients and internal teams.
Responsibilities
- Provide ongoing Account Management to assigned clients, representing EveryMatrix and taking full ownership of your portfolio.
- Manage in an efficient and timely manner all operational issues that impact the smooth delivery of the service to clients.
- Act as an internal advocate for the client.
- Assure the confidence of your clients and build long-term relationships.
- Lead in-depth monthly/quarterly performance reporting, and provide insights with recommendations and strategy/focus points to your clients.
- Manage and ensure an educated delivery of premium content releases with all clients to maximize exposure including collaborating with internal teams.
- Support the product pipeline prioritization from a commercial value perspective, and contribute to decisions concerning the continuous improvement of EveryMatrix products and services, providing input where necessary from an overarching commercial strategy perspective.
- Be literate and curious with regards to data, run tracking, reporting and analysis of KPIs.
- Support the marketing efforts of the division and ensuring your clients are in the know with all relevant activity.
- Assist Finance and Legal with client documentation.
- Monitor market trends and have a general overview of what products are good in different regions of the world and present this internally driving action.
- Availability to travel frequently to attend industry events and meet existing clients. As well, a quarterly presence in Bucharest will be necessary.
Requirements
- Genuine interest in online gaming and a good understanding of the industry.
- A tenacious personality with an inner drive to achieve outstanding results.
- Excellent English written and verbal communication skills.
- Excellent listening, negotiation and presentation skills.
- A minimum of 2 years experience within the industry, ideally within a relationship management or commercial role.
- Strategic and business-driven.
- Ability to prioritize among competing tasks.
- Critical thinking and problem-solving skills.
- Attention to detail and adherence to deadlines.
- Experience in data-based performance analysis, reporting and statistics.
- Advanced skills in all Microsoft applications, good learning skills for internal applications.
Benefits
- A starting salary starting from 3.200 EUR onwards (gross/brutto)
- Enjoy a flexible hybrid work schedule after your first three months with us.
- Sliding work schedule (start anytime between 8:00 to 10:00 am).
- Start with 23 days of annual leave, with 2 additional days added each year, up to 33 days by your fifth year with us.
- Benefit from two Free Fridays each year, limited to one per quarter.
- Support for New Parents: 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
- 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.
- Our office perks include parking, on-site massages, and frequent team-building activities in various locations.
- Monthly meal allowance.
- Paid Personal Days for specific life events, including but not limited to childbirth, wedding, relocation, blood donation, and volunteering.
- Private health insurance and an extended health plan – Wiener; annual medical checks at the Aviva polyclinic.
- Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly and a budget for external training.
- In-house English course and presentation skills training.
- Multisport card.
- Travel expenses – depending on the place of residence.
- Easter, Christmas, summer and referral bonuses.
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