IT Order to Cash Process Architect focused on leveraging technology for business efficiency. Engaging with global teams to implement innovative solutions in SAP and other areas.
About the role
- Lead Architect responsible for advancing Enterprise Monitoring standards and solutions for Eversource Energy. Overseeing monitoring strategy, design, and operational execution within IT product lines.
Responsibilities
- Responsible for driving a centralized monitoring (Observability and Reliability) strategy and program management to streamline processes, reduce costs, and drive maturity
- Responsible for design and development (a complete SDLC) of Storm Critical Application Monitoring Solutions
- Collaborate with Product Line leadership and Project Teams to drive the intake process to review Application Architecture, evaluate monitoring needs/risk assessment and recommend appropriate Monitoring solutions that are best FIT (impactful and visible) ensuring high system reliability
- Responsible for Operationalization and execution of monitoring activities within the IT product line teams
- Partner with Infrastructure Team for technical support and necessary integration to strengthen observability
- Additionally, partner with IT Security for similar integration and enablement of capabilities where feasible
- Standardize Tools at each architecture layer to maximize capabilities and optimize operations
- Bring information together on a single pane of glass to enable observability, with persona-based dashboards to provide the right insights for different stakeholders
- Provide oversight and governance to ensure Monitoring Solutions developed by Federated Teams adhere to core platform methodology through the SDLC for consistency
- Provide technical direction on best practices, design considerations, including performance, scalability, and maintainability
- Drive continuous improvement and operational efficiency through a feedback loop and KPIs focused on productivity, quality, and velocity
- Manage Core Application Monitoring Platforms (Availability, Upgrades, Patches, Security, license management etc.)
- Ensure SLAs are met, support Incident/problem management, perform Root Cause analysis etc.
- Collaborate across IT, Business and Production Support Team to support key business programs & initiatives.
- Communicate status and operational health to all stakeholders.
- Research, review, recommend, and implement best practices and trends seen in the industry as applicable
- Lead Community of practice and Federated Developers to mature the program
- Manage delivery teams (onsite/Offshore) ensuring alignment to schedule, budget, and scope requirements.
Requirements
- Proven experience as Reliability and Observability Leader with hands-on experience leading, designing, and developing Monitoring Solutions for large scale high visible programs at an Enterprise level
- Excellent knowledge of methodologies, processes, and proven experience with Observability tools such as Splunk, AppDynamics, Dynatrace, etc. is mandatory
- Automation skills (PowerShell, Bash, Python etc.) is required
- Experience with Azure Cloud Technologies a must
- Knowledge of AIOps (Artificial Intelligence for IT Operations) concepts preferred
- Proven experience in Agile
- Strong leadership and technical skills to engage engineers and product owners to make decisions on technical trade-offs
- Experience in driving technology capability strategy and roadmap
- Attention to detail
- Continuous learning in emerging technology trends and tools
- Excellent communication, presentation, and written skills
- Excellent understanding of industry standards and technology trends
- Problem Solver, Team Player, and a proven leader
- Utility Space experience a plus
- Experience working with onsite and offshore resources.
Benefits
- Eversource offers a competitive total rewards program
- Check out our careers site for an overview of our benefits programs.
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