Product Manager responsible for developing private liquidity solutions in Fidelity's equity management platform. Joining Fidelity Labs to innovate in fundraising and exit management technologies.
About the role
- Product Manager managing the Delivery Platform at Everlywell. Focus on operational efficiency, customer experience, and data-driven improvements.
Responsibilities
- Own kit return rate and demonstrate measurable improvement through operational interventions
- Ship improvements to member communications that increase engagement and activation
- Streamline CX tooling to reduce resolution time and support costs
- Successfully configure and launch at least two new enterprise programs
- Build strong partnerships with CX operations, fulfillment, and clinical teams
Requirements
- 4-5 years of product management experience
- Proven results improving operational metrics — bring the numbers
- Experience with lifecycle communications (Iterable, Braze, or similar)
- Background in CX, support tooling, or operational products
- Comfort with supply chain, fulfillment, or logistics systems
- Strong analytical skills — you track cohorts, measure interventions, optimize funnels
- Clear communication across technical and operational teams
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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