Customer Service Representative supporting daily store operations at H&S Energy. Responsibilities include cashiering, maintaining store presentation, and ensuring food quality.
EA
Hybrid Customer Service Administrator, German
Posted last month
About the role
- Customer Service Administrator providing customer support through various channels in a hybrid working environment. Requires fluency in German and expertise in handling customer orders and feedback.
Responsibilities
- Take individual responsibility for a dedicated number of customer accounts.
- Engage with customers through various channels such as phone calls, emails, and other platforms to support their needs.
- Troubleshoot and resolve customer complaints promptly and efficiently.
- Assist customers in placing, modifying, or cancelling orders.
- Ensure the transactions are managed and processed in line with company policy.
- Gather customer feedback to understand their needs, preferences, and areas for improvement.
- Accurately document customer interactions and maintain detailed records of issues, solutions, and communications.
- Work closely with other departments to ensure a unified approach to customer satisfaction.
- Maintain a level of understanding of the company’s products and services.
Requirements
- Fluency in German
- Solid working knowledge of Microsoft Office applications, including intermediate Excel skills
- Strong communication abilities and a confident, positive telephone manner, with ease in engaging customers over the phone
- Ability to multitask effectively in a fast‑paced environment
- A proactive, enthusiastic, and self‑motivated approach
- Previous experience in customer service (value)
- Familiarity with managing export orders (advantageous but not essential)
- Strong organisational and interpersonal skills, with great attention to detail
- Experience working with SAP is preferred, though not required
Benefits
- Hybrid working pattern, with Mondays and Fridays based in your home office
- A modern, comfortable, and well-equipped working environment
- A positive, supportive team culture where your German language skills help you build strong relationships with both colleagues and customers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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