Hybrid Associate Business Analyst – Client Success

at Equus Software

• Job title: Associate Business Analyst – Client Success
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Plano, United States

About the role

• Associate Business Analyst at Equus Software solving client technical requirements and providing innovative solutions through team collaboration. Focused on onboarding Equus Workforce Solutions with ongoing configuration and support.

Responsibilities

• Ability to effectively problem-solve issues to resolution, this will require the ability to partner with your team for additional support when needed.
• Skilled in organizing client technical information during client meetings by taking meeting minutes/notes, detailing exact technical specifications.
• Able to perform requirement analysis, configuration, testing and issue resolution.
• When requested, participate, or assist in the preparation of client webinars, conferences, demos, and other presentations to both clients and internal Equus team.
• Decipher technical client build document requirements by writing test plans and test cases for quality assurance and user acceptance, including conducting QA testing and reporting results.
• Gain exposure to Equus products and client projects; both technical and functional, with hands-on assignments.
• Develops strong working relationships with clients and internal teams.
• May at times participate in a quarterly live chat rotation with other team members to provide exceptional service to our clients who are requesting online help.
• Participate in team standups and meetings.
• Participate in client working sessions.
• Participate in other Equus internal initiatives.
• Seek out information about the global mobility industry and software industries and apply that knowledge to day-to-day activities.

Requirements

• Bachelor’s degree in computer science or a related discipline from an accredited college/university.
• Analytical and conceptual thinking skills.
• Efficiently handle data-intensive and time-sensitive tasks.
• Excellent verbal and written communication, as well as organizational skills to effectively communicate and interact with all levels within the Equus organization.
• Ability to quickly understand our client needs and technical expectations both verbally and written.
• Ability to manage multiple priorities and deadlines by demonstrated organizational and time management skills.
• Strong analytical and detail-oriented skills required.
• Team player with a positive attitude required.
• Desired: Technical background with understanding and/or experience in software development and/or web technology.