Hybrid Associate Business Analyst – Client Success

Posted 2 days ago

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About the role

  • Ability to effectively problem-solve issues to resolution, this will require the ability to partner with your team for additional support when needed.
  • Skilled in organizing client technical information during client meetings by taking meeting minutes/notes, detailing exact technical specifications.
  • Able to perform requirement analysis, configuration, testing and issue resolution.
  • When requested, participate, or assist in the preparation of client webinars, conferences, demos, and other presentations to both clients and internal Equus team.
  • Decipher technical client build document requirements by writing test plans and test cases for quality assurance and user acceptance, including conducting QA testing and reporting results.
  • Gain exposure to Equus products and client projects; both technical and functional, with hands-on assignments.
  • Develops strong working relationships with clients and internal teams.
  • May at times participate in a quarterly live chat rotation with other team members to provide exceptional service to our clients who are requesting online help.
  • Participate in team standups and meetings.
  • Participate in client working sessions.
  • Participate in other Equus internal initiatives.
  • Seek out information about the global mobility industry and software industries and apply that knowledge to day-to-day activities.

Requirements

  • Bachelor’s degree in computer science or a related discipline from an accredited college/university.
  • Analytical and conceptual thinking skills.
  • Efficiently handle data-intensive and time-sensitive tasks.
  • Excellent verbal and written communication, as well as organizational skills to effectively communicate and interact with all levels within the Equus organization.
  • Ability to quickly understand our client needs and technical expectations both verbally and written.
  • Ability to manage multiple priorities and deadlines by demonstrated organizational and time management skills.
  • Strong analytical and detail-oriented skills required.
  • Team player with a positive attitude required.
  • Desired: Technical background with understanding and/or experience in software development and/or web technology.

Job title

Associate Business Analyst – Client Success

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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