Principal Business Resiliency Analyst at Fidelity focusing on IT control projects and resiliency. Leading audit evidence collection and supporting disaster recovery planning and testing.
About the role
- Cloud Reliability Analyst supporting Epicor hosted customers with cloud systems. Responsibilities include diagnosing issues, providing customer support, and mentoring junior team members.
Responsibilities
- Perform analysis, diagnosis, and resolution of complex computer problems, and provide best-in-class customer support for our customer.
- Recommend and implement corrective solutions for end-users in person, and remote support for off-site users as needed.
- Install, configure, test, maintain, monitor, and troubleshoot hosted and cloud systems.
- Communicate and multi-task across departments and technologies, while maintaining an appropriate level of professionalism and aligned goals.
- Utilize corporate ticketing system to document and track incidents, requests, user interactions.
- Support Microsoft and Apple operating systems and related software; and Epicor proprietary and remote connectivity.
- Provides mentorship and training for new members of the hosting team.
- Help management design, improve, document, and implement IT processes.
Requirements
- 3+ years applicable experience and demonstrated success/knowledge.
- High school diploma.
- Bachelor’s degree and or relevant technical certifications preferred.
- Experience supporting remote end users (external Customers)
- Experience in Azure, desktop support and MDM
- Ability to complete and maintain basic work and project records.
- Ability to work as part of a team.
- Ability to identify and seek needed information/research skills.
- Excellent written and oral communication skills.
- Advanced technical problem-solving skills.
Benefits
- Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
- Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
- Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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