Executive Director overseeing Cardiovascular, Renal & Metabolic clinical operations portfolio for biopharmaceutical company. Leading program management efforts to ensure trials deliver on time and within budget.
About the role
- Director of Clinical Operations overseeing Care Management teams at Eon Health. Driving operational efficiency and strategic leadership in healthcare operations without direct patient care involvement.
Responsibilities
- Provide operational oversight and leadership for the PAC team and Navigators
- Standardize workflows and processes across Care Management teams to enhance efficiency and adherence to client-approved protocols
- Ensure quality assurance measures are consistently applied to all patient communication, workflow implementation, and navigator functions
- Support cross-department collaboration between Care Management team and internal departments
- Support the team as needed to obtain desired operational results
- Collaborate with leadership to forecast budgets and align resource allocation with department needs
- Serve as the primary interface between Eon and our external clients and partners
- Develop and refine workflows, protocols, and KPIs to optimize performance across teams
- Ensure workflow consistency
- Drive the growth and scalability of navigation services through process improvement and continual improvements in workflows
- Facilitate continuous improvement, gathering feedback from clients and internal teams to optimize operational performance
- Hire, train, and manage team members, ensuring their development aligns with operational goals
- Conduct regular performance reviews and provide structured feedback to all team members under the Director’s leadership
- Monitor vendor expenses and assist in evaluating cost-efficiency for tools and technologies used by the team
- Promote professional growth, providing mentorship and career development pathways for team members
- Lead departmental meetings to align teams on goals, performance targets, and new initiatives
- Act as the primary liaison between the Care Management team and Eon’s Chief Administrative Officer
- Support the reporting on team performance, project milestones, and operational metrics, ensuring transparency and accountability across the department
- Collaborate with the Product, Engineering, and Client Success teams to align operational workflows with ongoing product enhancements
- Support the hand off process from implementations to CM to ensure continued client success post go live
- Collaborate with the client success team on business review preparation, client dashboard health and overall client relationship
Requirements
- Bachelor’s degree in Healthcare Administration, Business Management, or related field (Master’s degree preferred)
- Minimum of 6 years of experience in healthcare operations, patient advocacy, or workflow implementation leadership
- Experience with working and collaborating with physician practices and clinicians
- Proven ability to lead and develop large, cross-functional teams in healthcare technology or care management environments
- Strong organizational and communication skills, with expertise in process optimization and workflow standardization
- Experience with data-driven performance management, KPI tracking, and quality assurance
- Ability to work collaboratively across departments and manage teams in remote and on-site environments
- Proficiency in technology platforms commonly used in healthcare operations
- Experience in managing clinical technology implementations or healthcare project management teams (preferred)
Benefits
- Comprehensive health and dental insurance
- Generous paid time off, including sick leave, maternity/paternity leave, and bereavement leave
- Leadership development and executive growth opportunities
- A collaborative, mission-driven workplace culture
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