Senior Penetration Tester conducting penetration tests on various security domains. Collaborating with teams to enhance security strategies and ensure system resilience.
EP
Onsite Patient Access Quality Assurance Coordinator
Posted 2 hours ago
About the role
- Patient Access Quality Assurance Coordinator auditing Patient Access calls and accounts for compliance at Ensemble Health Partners. Responsible for monitoring and training to ensure consistency to policy and procedure, collaborating with leadership.
Responsibilities
- auditing Patient Access calls, accounts, and work queues to ensure compliance and consistency to policy and procedure
- monitoring the quality audit tool and process and ensures accurate record keeping and audit scoring and system documentation
- identifying trends and recommend quality and training needs of the department
- partnering with the leadership team to monitor, record and provide individual performance reporting for training/coaching purposes
- ensuring monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality
- collaborating with Patient Access leadership to remain updated on any new policy and procedure changes
- provide routine calibrations with the associates to further explain the score
Requirements
- 1 - 3 years of customer service experience
- High School Diploma/GED Required
- CRCR Required within 9 months of hire
- 2 years of Patient Access operations experience
- Knowledgeable in Patient Access Services and Patient Access technology, applications, systems, processes
- Knowledgeable in all Microsoft Office products, with an emphasis in Excel
Benefits
- healthcare
- time off
- retirement
- well-being programs
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