Hybrid Community Manager

at Energy BBDO SP

• Job title: Community Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Community Manager responsible for engaging with audiences on social media platforms. Working at EnergyBBDO and collaborating with various internal teams.

Responsibilities

• Observe and interact with the audience using the brand's tone to build relationships and encourage engagement.
• Generate opportunities by analyzing fan behavior and events related to the brand.
• Prepare the brand's social calendar in coordination with Media and Creative teams, identifying opportunities and issues that arise day to day to include content and editorials.
• Monitor the brand's activity across its digital channels, evaluating engagement rates and the relevance of posts to optimize performance. Make course corrections and identify new interaction opportunities.
• Upload posts according to the schedule.
• Work with the BI team on projects to incorporate data-driven insights into your observations and analyses.
• Participate in briefing development together with Account, Creative and Media teams, compiling the annual inventory of content to be published according to client planning.
• Manage crisis situations, preparing reports that show required adjustments, correcting content, and analyzing traffic, comments, likes and potential negative perceptions of the product.
• Coordinate activities related to customer service, deadline tracking and execution of tasks by the Creative team and Production.
• Create and update Response Guides for consumers for each platform, using client-provided materials that contain the necessary product information.
• Resolve occasional issues not covered in the Response Guides by requesting support from the client.
• Generate proactive insights, presenting market opportunities to the client through monitoring of the digital environment.
• Align strategies by communicating with the teams involved in the project.
• Perform other related activities as requested, instructed or supervised by your immediate manager to contribute to the team and to your professional development.

Requirements

• Degree in Advertising, Marketing or related fields.
• Familiarity with social networks such as Facebook, Instagram, LinkedIn, YouTube, TikTok, Kwai, Twitter and other platforms;
• Knowledge of the Microsoft Office suite;
• Ability to interact easily with agency departments;
• Familiarity with Keynote;
• English (preferred)

Benefits

• Inclusive and diverse environment
• Opportunities for knowledge exchange and learning